Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.
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Recruiting for this role ends on May 31, 2026
Work You’ll Do
Our ServiceNow practice is expanding its AI and automation capabilities following ServiceNow’s acquisition of Moveworks, ushering in a new era of agentic AI-driven enterprise workflows. As organizations move beyond experimentation with AI toward large-scale, production-ready solutions, Deloitte is investing in talent who can architect, integrate, and operationalize these capabilities across complex IT environments.
This role focuses on the IT and platform-centric implementationofMoveworks within the ServiceNow ecosystem, emphasizing deep workflow orchestration, integrations, and end-to-end solution architecture. You will work with CIOs, IT leaders, and platform owners to design and deliver AI-powered experiences that automate real IT use cases—turning employee requests into completed work across enterprise systems.
As a ServiceNow – Moveworks Senior Consultant (IT & Platform Integration), you will:
- Lead Moveworks and ServiceNow–centric implementation workstreams focused on IT service delivery, IT operations, and cross-platform automation, from discovery through deployment.
- Design end-to-end solution architectures that combine Moveworks’ AI Assistant and Reasoning Engine with ServiceNow workflows, integrations, and governance capabilities.
- Translate IT use cases (e.g., incident, request, access, asset, change, and operational workflows) into agentic AI-driven solutions that execute actions across multiple enterprise systems.
- Architect and oversee integrations and plugins, leveraging APIs, web services, and event-driven patterns to connect Moveworks with ServiceNow, identity platforms, infrastructure tools, and other enterprise SaaS solutions.
- Configure and optimize AI agents, plugins, and automation flows to ensure reliable execution, policy compliance, and scalability across IT domains.
- Partner with client stakeholders to define current-state and target-state IT service architectures, including workflow orchestration, data flow, and systems of record.
- Facilitate design sessions and architecture reviews with IT, security, and platform teams to align on standards, guardrails, and roadmaps.
- Provide hands-on technical leadership during build, test, and deployment phases, ensuring solution quality, performance, and supportability.
- Support program and workstream management activities, including dependency planning, risk identification, and milestone tracking.
- Mentor junior consultants and contribute to Deloitte’s Moveworks + ServiceNow delivery assets, accelerators, and leading practices.
The team
Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations.
We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.
Qualifications
Required
- Bachelor’s degree or equivalent experience.
- 4+ years of experience supporting enterprise platform implementations (ServiceNow or comparable ITSM/workflow platforms).
- 4+ years of hands-on experience with systems integration, including REST/SOAP APIs, authentication models
- Experience designing or delivering IT service workflows (e.g., incident, request, access, asset, change, or operations automation).
- Experience as a solution architect or senior technical consultant (translating business and IT requirements into scalable platform designs).
- Internal or external client facing experience
- Moveworks experience
- Ability to travel up to 50% based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
- Troubleshooting complex integration issues.
- Experience with the Moveworks platform, including agent configuration, plugins, enterprise search, or similar AI assistant technologies.
- Exposure to large language models (LLMs), agentic AI concepts, or AI-driven workflow orchestration (hands-on experience not required, but strongly valued).
- Experience designing end-to-end automation across multiple enterprise SaaS platforms (e.g., ServiceNow, IAM, infrastructure, collaboration tools).
- ServiceNow certifications (e.g., CSA, CIS, CAD) or deep familiarity with ServiceNow Flow Designer, IntegrationHub, and platform extensibility.
- Prior Big 4 or large-scale consulting experience.
- Experience collaborating with IT Operations, Security, Identity, and Platform teams to deliver production-grade solutions.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $119,000 to $179,400.
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