Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Recruiting for this role ends on 06/05/2026.
Work you'll do
As a ServiceNow HRSD Consultant on the HR Strategy & Technology team, you will be responsible for:
- Supporting ServiceNow HR Service Delivery implementations and optimization efforts across design, build, test, deployment, and stabilization activities
- Gathering, documenting, and validating business requirements, process flows, and functional design inputs for HR service delivery transformation initiatives
- Contributing to client deliverables such as implementation plans, work breakdown structures, status updates, process documentation, and solution recommendations
- Collaborating with cross-functional teams to support project milestones, issue resolution, stakeholder alignment, and client communications
- Assisting with workshops, working sessions, and design discussions related to HR shared services, case management, knowledge management, employee portal experiences, and workflow enablement
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Qualifications
Required:
- Bachelor's degree
- 2+ years of experience supporting ServiceNow Human Resources Service Delivery implementations
- 2+ years of experience gathering business requirements, documenting process flows, and creating functional design documentation
- Experience supporting configuration or optimization of case management, knowledge management, employee portal, or workflow capabilities in ServiceNow
- Experience supporting testing, deployment, and stabilization activities for enterprise technology implementations
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- 1+ full-lifecycle ServiceNow Human Resources Service Delivery implementation
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Implementation Specialist - Human Resources Service Delivery certification
- Experience in Human Capital consulting, HR transformation, or HR shared services
- Experience creating implementation plans, work breakdown structures, and status reporting for client projects
- Experience working in Agile delivery environments
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 to $170,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.