Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Oracle Payroll Lead -Senior Consultant, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
* Lead Tier 2/3 application support for Oracle HCM Cloud (e.g., Benefits, Payroll ).
* Own incident management: triage, prioritization, stakeholder communication, escalation, and SLA adherence
* Drive problem management: root cause analysis, recurring issue elimination, defect backlog management, and knowledge base development.
* Govern change management: configuration controls, approvals, release impact assessment, regression testing coordination, and deployment readiness.
* Oversee Oracle Monthly and quarterly updates: review release notes, identify impacts, plan testing, and coordinate remediation. Manage functional configuration areas (e.g., business processes, workflows/approvals, eligibility rules, fast formulas where applicable, security roles, data validations).
*Payroll Year End Support
* Monitor and support integrations (inbound/outbound), including error handling and reconciliation (e.g., identity management, benefits carriers, payroll interfaces, ERP/finance, reporting/analytics), HDL, Reporting
* Lead/manage vendor support cases with Oracle and third parties; ensure timely resolution and clear documentation.
* Produce operational artifacts: runbooks, support playbooks, SOPs, monitoring dashboards, and control documentation.
* Mentor and manage support analysts; define on-call/coverage models and ensure consistent support quality.
* Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
* Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
The Team
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey. Our Digital Foundry & Operations works with the Customer group to bring a flexible capability and fluid capacity model to the delivery of small technology projects and enhancements.
Qualifications
Required
- 7+yrs experience supporting Oracle HCM Cloud US Payroll in a production environment with responsibility for incident/problem/change practices.
- Strong understanding of HCM business processes and ability to translate policy into configuration and support outcomes.
- Experience leading a support team or acting as a functional lead in an AMS (application managed services) or internal support model.
- Strong stakeholder management, communication, and escalation judgment.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $ 100,000 to $158,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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