Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients’ success. You’ll work alongside talented professionals reimagining and reengineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.
Work you’ll do
- Provide the first line of defense to investigate and resolve problems for IT systems across infrastructure and engineering, operations, and technical refresh domains.
- Provide initial assessments and coordinate with infrastructure SMEs for issue/problem resolution, and work directly with the Manager on infrastructure service lane issues.
- Collaborate and maintain continuous communications with other service leads (Network, Service Desk, Deskside Support, Cyber) and Manager in the IT Operations Center to resolve problems.
- Initiate and lead the crisis action team for critical issues with their service lane.
- Act as the primary technical interface concerning COE, tracking all planned/emergency maintenance actions pertaining to infrastructure, and coordinating with the Operations Support Team in the development of knowledge articles.
- Manage all operations-related processes for the sustainment of operational baselines.
- Manage 24x7x365 support and a Tier 2/3 team - available on-demand for critical and high operations incidents.
- Support Service Level Agreement of 99.9% availability.
- Brief technical status to internal and external customers, as well as program and agency leadership.
- Provide technical execution oversight to operations during incidents.
- Facilitate collaboration across operations teams.
- Collaborate with stakeholders for enterprise projects and activities.
- Lead ops metrics collection and dissemination.
- Interact with personnel and senior executives on technical considerations.
The Team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Hybrid Cloud Infrastructure offering provides specialized engineering capabilities to design, implement, manage, and operate hybrid cloud environments, modernize networks and AI infrastructure from the core to the edge, and incubate new infrastructure and device services to help clients stay ahead with the latest technology advances.
Qualifications
Required:
- Bachelor’s degree required
- 6+ years of IT Infrastructure experience (ie: system engineer/admin, network engineer/admin)
- Ability to be onsite 100% of the time in one of the locations listed: Washington DC; Reston, VA; Colorado Springs, CO; Tampa, FL; St. Louis MO and Huntsville, AL
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Active TS/SCI with Polygraph security clearance required.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: [1] https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
References
Visible links
1. https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Recruiting tips
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From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.