Are you an experienced technology leader with a focus on application stability, support operations, and continuous improvement? Deloitte is seeking an Engineering Delivery Manager II to lead production support activities, drive issue resolution, and identify opportunities to improve operational efficiency through automation. This role offers the opportunity to work in a collaborative, client-focused environment within our Project Delivery Talent Model, which is designed for long-term client service delivery with reduced travel demands.
Work you'll do
As an Engineering Delivery Manager II - Engineering and Product on the AI & Engineering team, you will be responsible for:
- Leading production support operations by developing functional and technical knowledge of supported applications
- Analyzing incident and issue trends to identify opportunities for automation and operational improvement
- Performing production deployments and coordinating service restoration activities
- Managing ticket queues, monitoring service level agreement adherence, and implementing support enhancements
- Communicating status, risks, and escalations to engagement leadership, project team members, and functional and technical stakeholders
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The Team
AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated and verticalized sector solutions across software, data, artificial intelligence, network, and hybrid cloud infrastructure. Our teams help clients modernize technology and data platforms, strengthen mission-critical operations, and enable business advantage through engineering-led transformation. We tailor our delivery models to align to each client’s objectives, environment, and operational needs
Qualifications
Required:
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or another information technology discipline; or equivalent experience
- 7+ years of experience with Java and Spring Boot
- Experience working in Agile/DevOps, Agile/Scrum, or both environments
- Experience using information technology service management tools
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience supporting Java and Spring Boot applications in production environments
- Experience performing production deployments and service restoration activities
- Experience analyzing incident trends and implementing automation or process improvements
- Experience managing ticket queues and service level agreement metrics
- Experience communicating technical status, risks, and escalations to leadership and cross-functional stakeholders
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.