- Will be responsible for designing, developing, and maintaining extracts and reports within a hospital's Epic system and various healthcare information systems
- Work on new Report builds like Reporting workbench, Slicer/Dicer and RADAR
- Work on Epic upgrades and Nova Notes
- This role will require to work on error handling in Epic including creating/modifications of error queues and using support utilities in Epic
- This resource needs to work on content management activities
- Excellent documentation skills such as - Application understanding, change management etc.
- This resource needs to work with business stakeholders and IT team to troubleshoot Epic report issues and problems related to break-fixes and other support activities
- Resolve issues or incidents reported by end users and escalate any quality issues or risks with team leads/scrum masters/project leaders
- This resource will also work with end-users to help communicate enhancements/improvements needed for business processes
- This role provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care
- Experience with healthcare domains and concepts
- Understanding of Agile methodologies
- Experience with Business concepts, processes, information, and data
- Exceptional problem-solving skills
- Excellent written and verbal communication skills
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Up to date EPIC Certified in Clarity, Caboodle and in either Epic Clinical Data Model or Revenue Data Model modules
- 3-6 years of recent experience in Epic analytics and reporting enhancements, break-fixes and support activities
- Experience with US healthcare reporting data models
- Remote work with the ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Also, provide on-call support on a rotating basis.
- Experience in new Report builds, Modifications and analysis on existing reports
- Good to have experience in data visualization tools like Tableau, Power BI, QlikSense or any other reporting tool
- Familiarity with HIPAA and other regulations that impact hospitals and clinics preferred
- Can operate independently or with minimum supervision
- Excellent written and communication skills
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