Are you a passionate Product Manager with a proven track record of delivering exceptional product support? Do you thrive in a fast-paced environment where innovation, cutting-edge AI solutions, and customer satisfaction are paramount? If so, we have an exciting opportunity for you!
At Deloitte we're not just building products; we're building relationships and pioneering the next generation of intelligent, resilient systems. We believe that exceptional product support is the cornerstone of a successful product lifecycle, and we're looking for a driven individual to lead our product support and strategy. This isn't just about resolving issues; it's about proactively anticipating customer needs, leveraging AI agents to transform how we deliver value, shaping product development based on real-world feedback, and fostering a culture of continuous improvement and operational excellence.
Work You’ll Do
As a Manager within the GES Technology Group, you will have the opportunity to work directly with the Digital Delivery and be responsible for planning, coordinating, and overseeing the deployment of software releases across multiple workstreams and multiple environments. This role ensures that releases are delivered on time, within scope, and with minimal disruption to business operations that impact a global audience. This role collaborates with development, QA, operations, risk and business teams to manage the end-to-end release lifecycle, including planning, risk management, and communication.
- Develop and manage detailed release plans, schedules, and milestones for software deployments.
- Coordinate release activities across multiple teams, including development, QA, operations, risk and business stakeholders.
- Ensure all release deliverables meet quality standards and compliance requirements.
- Identify, document, and mitigate risks associated with software releases.
- Manage and communicate release status, issues, and changes to stakeholders.
- Oversee the execution of release processes, including code branching, merging, build management, and deployment.
- Facilitate release readiness reviews, go/no-go meetings, and post-release retrospectives.
- Continuously improve release management processes, tools, and documentation.
- Maintain release documentation, including release notes, deployment guides, and rollback procedures.
- Support incident management and root cause analysis for release-related issues.
- Own Hypercare plan and activities including hypercare releases or on demand releases to manage high priority production issues
The Team
At Deloitte Tax LLP, our Global Employer Services professionals help multinational clients develop programs, processes, and digital offerings to manage a global workforce and the compliance obligations arising from global mobility, business travel and remote working. People within our technology group come from a diverse background – they partner with our go-to-market teams and global clients to solve challenging problems and design experiences and products that anticipate what our Deloitte clients will want and solutions that keep them compliant with global and local regulations.
Qualifications
Required:
- Ability to perform job responsibilities within a hybrid work model that requires US Tax professionals to co-locate in person 2 – 3 days per week
- Bachelor's degree in engineering (preferably computer science) and/or masters degree in business
- 5+ years of experience working within Project Management Office (PMO)
- Proven experience in strategy/consulting and/or Technology Project Management
- Proven experience with Azure DevOps / JIRA (or similar Software product development management tool)
- Ability to travel up to 20%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- One of the following active accreditations obtained:
- Licensed CPA in state of practice/primary office if eligible to sit for the CPA
- If not CPA eligible:
- Licensed Attorney (or foreign equivalent)
- Enrolled Agent
- Project Management Professional (PMP)
- Six Sigma (Green or Black Belt)
Preferable:
- Proficiency with the Microsoft suite of applications such as Excel, PowerPoint, Project and other collaboration tools such as SharePoint and Teams
- Awareness of SSDLC
- Able to collaborate effectively as part of a global, remote team
- Strong analytical, consultative, quantitative, and project management skills
- Strong executive presence, excellent communication (verbal and written) and presentation skills with an aptitude for working as part of a global team
- Problem solving, critical thinking and conceptual thinking skills
- Ability to perform tasks with minimal supervision and manage multiple projects from start to finish
- Experience in driving cross-organizational initiatives
- A proven strategic thinker with the ability to contribute to the creation of business cases, and build roadmaps under the guidance of a program leader
- Awareness of SOC 2 standards / Data Privacy standards (GDPR, etc.)
- Experience of working in a highly regulated technology environment
- Strong ability to work in a team environment
- Ability to manage multiple projects and priorities in a fast-paced environment
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $111,090 to $235,170.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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