The Talent Innovation & Solutions (TIS) Digital & Analytics team implements and supports core, firmwide Talent applications leveraged to support key Talent strategies and processes. As Talent identifies opportunities to transform the way we deliver services, technology solutions will need to be implemented or updated to provide an enhanced experience to our professionals and to drive operational efficiency and effectiveness improvements across Talent.
An experienced Preboarding Lead Specialist is needed to manage the ServiceNow Preboarding platform and Deloitte's ancillary preboarding tools for the Digital & Analytics team. This role requires strong technical operations skills, expertise in technical and functional areas, coordination with various groups (Employee Life Cycle, Consulting, technology, vendors), and meticulous attention to project work, documentation, and testing.
Recruiting for this role ends on May 18th, 2025.
Work you’ll do
In this role, you will:
- Support daily technical operations for preboarding
- Identify and resolve system support issues through tracking and analysis
- Collaborate on Background Check vendor issues with ELE, Office of Security, and TA
- Handle Tier 2 escalations for preboarding and start classes
- Ensure timely resolution of start class escalations from stakeholders
- Analyze data issues with data integrity lead and propose solutions
- Coordinate project progress with Consulting, Technology, and Talent teams. Tasks include creating plans, closing actions/decisions, tracking/escalating risks/issues, scheduling meetings, and recording design decisions.
- Participate in technical / integration design discussions to ensure preboarding has a seat at the table and to connect the dots to other Talent teams/project impacts.
- Engage in transformation projects (design, testing, cutover, hypercare).
- Document system changes.
- Advise the ELE Preboarding team on key project activities (cutover, SRT, hypercare).
- Collaborate with PMO, ServiceNow lead, and Deloitte Technology on support and enhancements.
- Assist in developing future state processes for change control, governance, release management, and testing.
- Manage system training and documentation for the system admin role.
Qualifications
Required:
- Bachelor's degree or equivalent experience
- 6 years minimum of relevant experience
- Experience with Talent systems and processes from ideation to deployment
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Knowledge of Deloitte’s Talent Acquisition Technologies (Avature) and Preboarding Solutions-- ServiceNow HRSD
- Knowledge of the professional services industry
- ServiceNow experience
- Strong problem-solving and consultative skills
- Effective collaboration in a dynamic, client-focused, team environment
- Ability to work independently with an agile mindset
- Detail-oriented with excellent verbal and written communication skills
- Proficient in Microsoft Office (PowerPoint, Excel, OneNote, Word, Teams)
- Familiar with the professional services industry
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,900-$181,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
EA_ExpHire; EA_TALENT_ExpHire
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