Are you someone who loves turning complex priorities into clear, compelling messages that people actually read and act on? Do you thrive on shaping the narrative, protecting the brand, and bringing stories to life across channels—from the Deloitte Network (DNet) and Knowledge Exchange (KX) to social media and Deloitte.com? If so, the Communications Manager role supporting the Office of the Chief Operations Officer (OCOO) could be the perfect fit.
Work You Will Do
The Communications Manager is a forward-thinking, seasoned communications professional responsible for developing and executing modern communication strategies that align to emerging operations priorities and strategic advancements. This role shapes and delivers strategic internal and external messaging to strengthen the Operations Excellence (OpX) brand and reputation, while managing content across key channels including social media, Deloitte Network (DNet), Knowledge Exchange (KX), and Deloitte.com. The Communications Manager partners closely with Government & Public Services (GPS) stakeholders and senior leaders to align communication outcomes with business goals and drive measurable engagement. On any given assignment, the Communications Manager may be responsible for the following activities:
- Strategy & Planning
- Develop and implement comprehensive internal and external communication strategies aligned to organizational priorities and measurable outcomes.
- Build integrated communication plans (audiences, key messages, channel strategy, cadence, and success metrics) for priority initiatives.
- Brand Stewardship
- Serve as a brand guardian to ensure consistent messaging, voice, and visual/story standards across channels.
- Establish and maintain editorial standards, messaging frameworks, and content governance.
- Stakeholder Management & Advisory
- Advise senior leadership on communication strategy, narrative positioning, and executive-ready messaging.
- Coordinate across teams and channel owners to ensure alignment, reduce duplication, and optimize reach and timing.
- Digital Channel Management & Technology Adoption
- Manage content for intranet and digital platforms (e.g., DNet, KX, Deloitte.com) and social media, ensuring content is current, accurate, and audience-relevant.
- Spearhead adoption of emerging digital approaches (e.g., generative artificial intelligence (GenAI), podcasts, interactive tools) to modernize channels and improve engagement.
- Content Innovation
- Translate complex strategic priorities into clear narrative arcs, campaigns, and audience-tailored content (e.g., leader messages, feature stories, toolkits, explainers).
- Create and curate content that drives understanding, adoption, and action across stakeholder groups.
- Process Improvement & Measurement
- Implement data-driven approaches to measure communication effectiveness (e.g., engagement, reach, conversion, sentiment where available).
- Continuously improve processes, templates, and workflows to increase speed, quality, consistency, and impact.
The Team
The OCOO is a dynamic, fast-paced team that helps drive and deliver on top GPS priorities. The OCOO supports the GPS Chief Operations Officer (COO), who oversees GPS operations—providing end-to-end finance and operational support across the GPS business. Working at the center of the action, the OCOO connects stakeholders, drives execution against key initiatives, and helps ensure GPS has the operational foundation to perform and grow.
Qualifications
Required:
- Bachelor's degree
- 5+ years demonstrated experience leading internal and external communications strategy in a complex, matrixed organization.
- 5+ years of executive communication and stakeholder advisory skills; comfort influencing senior leaders.
- 5+ years of experience translating complex strategy into concise, compelling narratives and campaigns.
- 5+ years of experience managing content across multiple digital channels and coordinating with channel owners.
- 5+ years of experience with editorial judgment, project management discipline, and ability to deliver in a fast-paced environment.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future
- Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Experience supporting operations, transformation, or enterprise priorities in a professional services environment.
- Familiarity with digital analytics and content optimization approaches.
- Experience piloting new communication formats (e.g., podcasts, interactive storytelling, GenAI-enabled workflows).
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,900 to $163,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Professionals in the OpX Channel may apply and be considered for the role regardless of US office location.
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