Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte’s Enterprise (EP) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.
Work you’ll do
Deloitte has been tasked with managing the financial and accounting processes for a working capital fund (WCF) in a federal agency. You will:
Functional and Tier 1 Support:
• Provide support for the accounting system, including help desk assistance, resolution of minor end-user issues, analyzing trouble tickets, and serving as a liaison to the Tier 2-3 support team.
• Implement agile practices for discovery, conduct stakeholder engagement to understand business needs, and support business managers and product owners to define and prioritize emerging business requirements.
• Validate and define business, technical, and security capabilities, policies, processes, procedures, and organizational interactions.
• Create a standard template/framework for capturing capabilities and requirements, and document key technical, security, and infrastructure processes/interactions.
• Coordinate meetings with system owners, users, and operations maintenance entities to identify gaps and gather business capabilities.
• Prioritize requirements for systems development and streamline business processes where appropriate.
• Support the development and execution of a Test Plan covering functional, integration, and interoperability testing.
System Training Support role:
• Provide training on business systems and user roles/responsibilities for functional task execution.
• Develop end-user training programs for system capabilities and common operational scenarios.
• Collect and respond to customer requests via phone calls, emails, and tickets.
• Conduct basic troubleshooting using questionnaires to assess support needs.
• Address user tickets and resolve issues or escalate to Tier 2/3 support as necessary.
• Provide product information and resolve common issues related to system access, navigation, hardware/software verification, installation, and setup.
• Create detailed training schedules, agendas, and documentation/desk level guides to equip end-users with the necessary tools and skills to operate in the system.
Qualifications
Required:
• Bachelor’s degree
• 5+ years of financial management experience in a Working Capital Fund (WCF) environment
• CDFM, CGFM, or CPA certification
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active Secret security clearance required
• Travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
• Knowledge of government financial regulations
• Experience using financial management systems and accounting reconciliation
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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