Customers Ops Healthcare Life Science Veeva CRM Senior Consultant
Are you enthusiastic about helping clients solve complex challenges and supporting them through critical transformations? As a member of our Sales & Service Team you will design and implement sales and service experiences, capabilities, and architecture required to bring customer strategies to life. Would you like to work for an organization committed to your professional development and personal success? Deloitte offers an award-winning culture that supports our employees' development of their personal brand through learning opportunities, professional experiences, inclusion, collaboration and personal well-being.
Recruiting for this role ends on May 23, 2025
Work you'll do
Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.
Responsibilities include, but are not limited to:
- Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment
- Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)
- Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools
- Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support, and administration support
- Act in a mentoring capacity to support the career development of other colleagues
- Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
- Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting
The Team
Our Sales and Service team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, to field-facing capabilities
Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients
Qualifications
Required:
- Bachelor's Degree or equivalent experience
- 3+ years of relevant consulting or industry experience
- 2+ years of professional experience advising, designing, and implementing Veeva CRM
- Ability to travel up to 50% on average, based on the work you do and the clients you serve
- Limited immigration sponsorship may be available
Preferred:
- Demonstrated interest in Life Sciences ecosystem strategic challenges, medical, pharmaceutical, health care delivery or insurance, regulatory, policy issues
- Experience working with Commercial Technology and Commercial Technology vendors across the Sales, Marketing, and Service functions
- Knowledge of Commercial Life Sciences Platforms: CRM, Marketing/Campaign Management, Omni-Channel Engagement, Contact Center, Lead Management, Post-Sales Support
- Deep understanding of the full stack of Veeva CRM capabilities and related Life Sciences personas they serve including Field Sales, Key Account Management, Medical Science Liaisons, and Field Reimbursement Managers
- Demonstrated understanding of related commercial cloud products which support the commercial field, including: Veeva Promomats, Network, Nitro, and Align
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 to $218,625.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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