We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Government & Public Service (GPS) , you will work with senior leaders to strengthen relationships with our most important clients and accelerate account growth. The CAM helps to execute priorities and expand our footprint, develop and deliver account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies to enable the account team to win and deliver work. You’ll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm and the account team.
Work You’ll Do
You will develop and manage initiative and programs that meet account objectives with minimal instruction and high degree of autonomy that relate to the following CAM Expectations areas:
Build and Sustain Relationships
- Plan and execute account leadership meetings and retreats, support leadership development
- Manage account strategy and implementation plans, suggesting adjustments based on informed knowledge, working closely with appropriate leaders to deliver efficiently and effectively through complex processes
- Identify and create relevant and targeted content and events, leveraging existing Deloitte assets, that advance client relationships and brand and align to the client relationship strategy
Deliver the Firm
- Manage and oversee activities to 'connect the dots' across the organization; bring the understanding of the breadth and depth of Deloitte offerings and services to account strategy and delivery; consistently utilize the appropriate firm systems and resources to efficiently deliver
- Serve as a brand ambassador for Deloitte, by actively convening, managing and participating in conferences, as well as internal and external community and account team events
- Know and understand relevant tools, resources, and systems across all processes and tasks, when to use them, and how to navigate within them to input, extract, and analyze needed information to meet account objectives
- Manage the pipeline and support small pursuits when needed by tracking pursuit deliverables, due dates, quality, and submission.
- Create and coordinate account materials and content in support of account leaders, pursuits and proposals to meet client objectives
- Understand, adopt, and create leading practices and own tasks with confidence
Lead and Develop Others
- Support account talent strategy and culture-building initiatives; Foster an inclusive and positive team culture
- Serve as account knowledge manager and communications manager. Effectively manage and communicate account-related information to ensure seamless collaboration within the team.
Understand the Business
- Manage day-to-day market, client, and competitive intelligence activities that facilitates profitable account growth, working closely with appropriate leaders to deliver efficiently and effectively
- Work closely with client account leaders to identify client issues; suggest and support the delivery of unique client experiences to strengthen relationships and engagement with Deloitte
The Team
At Deloitte, clients are at the heart of everything we do. As a part of Client Excellence, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry.
Qualifications
Required:
- Bachelor’s degree
- Demonstrated account management or consulting/client service experience
- Minimum 8 years of work experience
- Strong ability to manage parallel tasks and priorities, while being rigorous on accountability
- Ability to compile information from disparate sources under tight deadlines
- Organized with strong management and coordination skills; attention to detail
- Strong storytelling skills and ability to convey complex information to a variety of audiences
- Exceptional interpersonal and communications skills
- Ability to adapt to a changing environment and navigate ambiguity
- Excellent analytic and problem-solving skills
- Experience mentoring/counseling others
- Proficient in Microsoft Office suite; strong PowerPoint and Excel skills critical
- Work from the Deloitte office on an average of 3 days/week
- Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred
- Experience working in a professional services firm
- Experience working in the public sector and/or with public sector clients
- Experience supporting business development and pursuit management
- Demonstrated experience working with California State and Local Government agencies
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,900 to $181,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.