Deloitte US

*This is an in-office role and onsite in the Deloitte San Francisco office.

The Deloitte Greenhouse® has been instrumental in helping thousands of executives and teams tackle their most challenging business problems. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together. 

We are passionate about helping client executive teams overcome their most critical challenges. As a Deloitte Greenhouse® Experience team member, you will have the opportunity to create bespoke, immersive, innovative, and impactful experiences (“labs”) for client teams across industries. Labs are powerful enablers for Deloitte teams to accelerate their relationships with key clients, and you will partner closely with Deloitte’s senior leaders to catalyze this relationship-building. You will be part of a team that is committed to the growth of all members, to maintaining a customer-centric mindset, and to cultivating a culture that is enjoyable, playful and supportive. In this role you will interact extensively with senior Deloitte clients in all industries and functions.    

Learn more about what we do and what it takes to join The Deloitte Greenhouse®.  

Work you’ll do 

The Deloitte Greenhouse® is searching for a Breakthrough Lab Manager to join the Breakthrough Experience team. This is an exciting opportunity to work with a wide array of clients to solve exciting business challenges, stretch your critical thinking and problem-solving skills, and network with executive-level clients as well as Deloitte leaders. The Breakthrough Lab manager plays an integral role in the success of labs, including: 

 Lab Design: Driving the lab design process. This includes drafting initial lab design documents, leading the design feedback and iteration process with Greenhouse teams and Deloitte teams, overseeing content curation and creation, reviewing all lab materials, and conducting pre-lab interviews as appropriate. We are looking for someone with strong design thinking and creative problem-solving skills who has a passion for creating innovative, dynamic, unique experiences for our clients and account teams. 

Lab Delivery: Managing day-of Breakthrough lab delivery on an ongoing basis, which includes live synthesis of key insights and take-aways during the lab, helping to identify opportunities for in-session design or delivery changes, leading breakout groups, and facilitating some lab modules. We are looking for someone with strong executive presence and who has a knack for operating in ambiguity. 

People Leadership: Mentoring and apprenticing teams will be a core part of your role; providing both formal and informal instruction, direction, and feedback to lab producers and other junior staff. We are looking for someone who thrives on team-centered people leadership and who is energized by coaching and mentoring others. 

Project Management: Owning project management for assigned Greenhouse labs, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings with Greenhouse and Deloitte teams, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and support the lab lead in managing client relationships. We are looking for someone with strong project management skills, stakeholder management skills, and an attention to detail. 

Greenhouse Program Support: In addition to delivering labs, you may also have the opportunity to support national or local special projects as well as test creative and innovative approaches that could be leveraged in the Deloitte Greenhouse® portfolio. We are looking for someone who excels in a collaborative team environment and is energized by challenging the status quo.  

What we’re looking for 

In this role you will exercise skills in the following areas: 

• Strong client relationship development and management skills
• Owning multiple workstreams
• Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available
• Apprenticing, coaching, mentoring, and developing team members
• Supporting and guiding teamwork, collaboration, and conflict management
• Demonstrating ability to synthesize conversations in real-time (making connections, drawing out themes, etc.)
• Demonstrating strong business writing and communication skills, as well as structuring and storyboarding capabilities
• Championing partnerships and successful working relationships with internal and external stakeholders
• Demonstrating ability to resolve customer service issues and offering innovative solutions to meet or exceed customer expectations
• Diagnosing problems using formal problem-solving tools and techniques
• Examining business needs to identify opportunities or obstacles, and analyzing complex business issues to develop solutions
• Developing expertise within the team around how organizations make decisions based on strategic, financial, and market considerations
• Supporting a workplace culture where everyone is encouraged and empowered to innovate 

The team 

We are passionate about helping executive teams break through their most critical challenges. As a Deloitte Greenhouse® Experience team member, you will have the opportunity to create bespoke, immersive, innovative, and impactful experiences (“labs”) for client teams across organizations and industries. Labs are powerful enablers for Deloitte teams to accelerate their relationships with key clients, and you will partner closely with Deloitte senior leaders to catalyze this relationship-building. You will be part of a group that strives to be the ultimate Team of Teams; one that is committed to the growth of all team members, to maintaining a customer-centric mindset, and to cultivating a culture that is fun and playful.  

Qualifications include

Required: 

• 6-8+ years’ relevant work experience with 2-3+ years of client experience
• Bachelor's Degree
• Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
• Excellent presence, as well as strong writing and oral presentation skills
• Mastery of Microsoft Office (e.g., PowerPoint, Excel, Word)
• Limited immigration sponsorship may be available
• Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve
• This is an in-office role and onsite in the Deloitte San Francisco office.

Preferred: 

• Advanced Degree 
• Interest and experience with analytical methods and tools, including data visualization are desirable. 

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $97,600 to $200,600.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html 

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