UX Researcher

Management Consulting | Core Business Operations

McLean, Virginia, United States

Position Summary

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel?  If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.  PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm

Work you’ll do/Responsibilities

  • Under UX Senior Researchers guidance (when appropriate) leading strategic design and execution of user-centered research and usability studies that provide actionable insights which influence design and development of associate, branch team and client systems, tools, applications and processes.
  • Collaborating and supporting business areas and objectives that align to firm, division and department priorities and focus on client and user centricity.
  • Designing and executing user research using qualitative and quantitative methods.
  • Determining and recommending the most efficient and effective research approaches to solve for business needs and meet agreed-upon objectives, then guiding business areas through the appropriate UX process.
  • Applying appropriate change management best practices and approach to build rapport, understand user needs, address resistance and reinforce key learnings or results.
  • Monitoring UX project execution, including establishing and tracking UX project metrics and conducting evaluations.
  • Identifying, influencing, supporting and partnering with multi-disciplinary teams, including other business areas, to execute UX projects.
  • Taking ownership for self-development, staying current with research techniques and tools in the field of UX.
  • Working with and providing supporting documentation to others that influences product, system or application development and implementation to ensure creation of efficient, sustainable and successful results.
  • Mentoring and assisting the UX Researcher I as it relates to similar UX project needs.

The Team

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

  • ·        Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
  • ·        Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products


·        Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience.

·        6+ years' experience in User Experience research or business analysis.

·        Proficient in screening and recruiting participants.

·        Proficient in both qualitative and quantitative user experience research methodologies.

·        Proactively develops self in the field of current and emerging research and technology.

·        Proficient in critical thinking, strategic thinking, process improvement, relationship-building and problem-solving abilities.

·        Proficient in written and verbal communication.

·        Able to research, analyze and consolidate data into trends and share with teams.

·        Proficient in project management and organizational skills.

·        Able to establish and maintain effective relationships across departments, business areas, and vendors.

·        Responds well to direction, embraces feedback and change.

·        Presents ideas, thoughts, arguments, and information persuasively. Seen as credible and trustworthy.

·        Limited immigration sponsorship may be available 

·        Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve 

·        Role is Remote

·        For individuals assigned and/or hired to work in New York City, Jersey City, Colorado, or Nevada, Washington and/or California Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City, Jersey City, State of Colorado, and the State of Nevada, Washington and/or California Deloitte  takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $95,000 to $158,000. 

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 134805


Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.