Deloitte University Transportation Logistics Manager
Position Summary
This position is focused on mobility of guests, employees and distribution of goods and services to/from and throughout Deloitte University. A successful manager will demonstrate a thorough understanding of the Deloitte University operating model and strategic priorities. The individual should employ a forward-looking approach to help identify solutions that enhance operational efficiency and overall guest experience. The individual should be able to interface with DU Leadership and other leaders across the firm to assess complex issues and adequately communicate proposed solutions.
The ability to drive sustainable, flexible, and safe options to ensure operational needs are achieved and guest experience is delivered is paramount. The successful individual will have a passion for customer service and innovation and the willingness to take on new challenges.
Work you’ll do
- Collaborate with Real Estate team and Operations Leader to help determine and advise pathways needed for movement throughout property, inclusive of route analysis, fleet sizing, speed, and flow. To include guest, staff and goods and services on separate pathways.
- Consult to help identify fleet requirements for both guest flow and operational requirements and ensure flexible, sustainable, and accessible (ADA) options are included; include autonomous fleet, electric and hybrid options, drones
- Establish protocols for ongoing review, maintenance, and repair, maintain operational standards to ensure guest/staff safety, and help coordinate all regular maintenance needs for all owned and leased equipment.
- Participate in transportation sourcing events led by Procurement team to ensure objectives for guest transport to/from airports and overall experience can be achieved and assist in all contract negotiations.
- Manage relationships with transportation companies and other transportation-related vendors that provide services to Deloitte University.
- Work with Operations Leader to develop and implement transportation performance improvement projects in support of broader transportation strategy.
- Manage the overall cost and operational performance of dedicated fleet.
- Identify and communicate objectives, scope, approach, and detailed actions required to successfully execute and deliver a project or initiative on time and on budget.
- Remain flexible if priorities change and drive implementation of projects and initiatives through thoughtful analysis, consensus, and effective communication.
Skills/Qualifications:
- Bachelor’s degree or equivalent preferred
- 5 years’ experience in project and process improvement, transportation or logistics management focus preferred
- Ability to understand complex issues and translate into implementable solutions
- Desire to take on challenging projects with high profile stakeholders
- Excellent communication skills (written and oral) with a consultative style
- Leadership/Change management - Ability to build consensus and work as part of a results-focused team
- Guest-experience and hospitality focus to meet platinum level guest experience
- Strong working knowledge of Microsoft Suite
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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