Third Party Risk Management Senior Analyst

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Position Summary

Executes various tasks related to technical support and development of TPRM Gateway, the U.S. Firms’ Risk and Brand Protection (R&BP) Third Party Risk Management (TPRM) program. The scope of the TPRM program includes performing risk-based due diligence on Deloitte U.S. Firm’s third parties. Due diligence will include reviews by Independence, Anti-Corruption & Trade, Vendor Cyber Security, and other risk domains.

Expected to:

  • Gain comprehensive knowledge and understanding of TPRM Gateway
  • Gain basic knowledge and understanding of Deloitte U.S. third party due diligence policies and guidelines, as well as working knowledge and proficiency in various risk & compliance group compliance processes and monitoring functions
  • Gain full understanding of Aravo configuration to support and develop TPRM Gateway
  • Provide technical support related to all elements of TPRM Gateway, including user access, user interface, reporting & monitoring, bulk import jobs, and process support.
  • Respond to Service Now tickets and work with risk & compliance groups to process third party submissions
  • Liaise with the TPRM Gateway stakeholders on third party due diligence matters and system requests
  • Provide other support related to reporting of activity from TPRM Gateway and analyzing metrics for performance of third party diligence efforts
  • Trouble-shoot flawed system behavior to identify root cause(s) and develop and verify fixes.
  • Identify platform issues and open support cases to platform vendor
  • Define enhancement ideas for better solutioning to business requirements
  • Collaboratively work with colleagues in the US and USI to enhance the efficiency and effectiveness of the TPRM Gateway
  • Provide other support to the TPRM leadership

Illustrative Duties and Responsibilities

Provide technical support of TPRM Gateway including but not limited to:

  • Proactively monitor system performance
  • Support users via Service Now Tickets
  • Troubleshoot problems to identify root causes
  • Replicate issues reported in the Staging environment
  • Define, develop and test fixes
  • Manage user access updates
  • Conduct bulk import jobs for data updates
  • Support reporting and dashboards for risk domain users and other TPRM Gateway stakeholders

Support configuration changes and system development

  • Learn and follow best practices for Aravo configuration and versioning
  • Assess change requests against existing system behavior
  • Assess best path for development work to avoid negative impact to Production
  • Configure new version of all system elements
  • Manage development work within allocated development sprints
  • Coordinate configuration adjustments and development work amongst the technical support team
  • Take initiative to assist team members and share configuration

Conduct system testing and support go live activities

  • Conduct verification testing of configuration changes and development work
  • Key participant during System integration testing (SIT)
  • Provide support during User Acceptance Testing (UAT)
  • Assist with cutover planning and cutover preparation tasks
  • Assist with cutover and go live activities
  • Provide hyper care support after go-live

Other tasks specifically supporting and developing TPRM Gateway for business requirements and compliance needs while providing a robust and good user experience and supporting TPRM Gateway stakeholders in their use of the system.

Key Skills

  • Experience with Aravo configuration or aptitude to learn complex configuration
  • Experience with configurating/administering and/or developing an application and/or platform is required
  • Willingness and ability to quickly learn new tools
  • Experience in reading and writing system logic (conditions and validations) preferred
  • Detail-oriented with strong organization, prioritization, and time management skills
  • Ability to analyze problems and facilitate solutions
  • Ability to work accurately and efficiently under pressure
  • Strong written and verbal communication skills
  • Flexibility in working on several processes or projects simultaneously to meet team goals and responsibilities
  • Ability to work with tools including Microsoft Office applications, specifically Word, Excel, and PowerPoint, Teams, Sharepoint, Service Now, Jira, Confluence
  • Strong track record of working remotely and independently
  • Strong experience in working collaboratively with subject matter resources in often a virtual and cross border environment

Relevant Experience and Qualifications

  • Configuration knowledge within Aravo is preferred, but not required
  • At least 4-6 years of experience working for a professional services organization providing one or more of the following: system configuration, development, troubleshooting, implementation, user support, reporting and other related services.
  • Substantive experience with application and/or platform troubleshooting, and support is required
  • Bachelor’s Degree
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

For individuals assigned and/or hired to work in California, Colorado, Jersey City, Nevada, New York state, and Washington State, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to California, Colorado, Jersey City, Nevada, New York state, and Washington state and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 to $123,200. 

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


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Requisition code: 153791


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