Technical Writer

Advertising, Marketing & Commerce | DC Platforms
Same job available in 8 locations

Position Summary

Technical Writer

We are looking for a talented technical writer to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering to create resources that accelerate onboarding and contributes to a culture where consistency and quality are highly valued.

Work you’ll do

  • Work with product managers, product marketing, and engineers to produce and maintain professional documentation, including: SOPs, Integration Guides, API Developer Guides
  • Build and maintain aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
  • Learn complex concepts and communicate the information in a way that is engaging and understood by novices.
  • Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
  • Act as an editor to ensure consistency in documentation
  • Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations and testing.
  • Gather and analyze technical and product information from various sources to document new or changing product functionality.
  • Maintain a library of application documentation, cataloging it for internal and/or external use.
  • Publish and maintain style guides and templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent visual identity and tone.

Examples of Technical Writer responsibilities

  • Plan, develop, organize, write, and edit operational procedures and manuals
  • Research, develop and document technical design specifications
  • Produce electronic documentation
  • Maintain a comprehensive library of technical terminology and documentation
  • Analyze documents to maintain continuity of style of content
  • Manage updates and revisions to technical literature

The team

Deloitte Consulting’s Innovation and Platforms practice is an organization within Deloitte Consulting whose goal is to build an environment and culture of continuous innovation to drive profitable revenue through the incubation of breakthrough ideas in IP assets based businesses and markets.

Innovations and Platforms houses prototyping, development and maintenance capabilities for a product portfolio that spans multiple software technologies including wearables, machine learning, advanced analytics, social/mobile, and more. Our team is responsible for designing and developing and supporting innovative products that not only augment our leading services practice, but strike at the heart of our clients' business needs.

Qualifications

Required:

  • 3+ years technical writing and single-source publishing experience
  • Strong English written and verbal communication skills
  • Excellent writing and proofreading skills
  • Strong experience owning an end-to-end documentation creation process
  • Experience creating infographics to communicate workflow processes and abstract topics clearly.
  • Excellent attention to detail and the ability to prioritize and work in a fast-paced, changing environment.
  • Background knowledge of technical platforms and languages (examples: Java, JavaScript, Rest APIs, Python)
  • Experience with Documentation Publishing Software (example: Adobe Acrobat, Camtasia Studio, Adobe Captivate, FrameMaker, Photoshop, Robohelp, Snagit, and Visio)

Preferred:

  • Prior experience working with Agile/Scrum software product development teams
  • Atlassian tools (Jira and Confluence)

Work Experience

  • Total: 1 to 3 years
  • Relevant: 1 to 3 years

*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 31384

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