Talent Services Contractor Management Lead Specialist – Contingent Workforce Management

Finance | Talent Ops - Core Talent Services
Same job available in 101 locations

Position Summary

The TS Contingent Workforce Management team centralizes the management of external contractors and vendors to avoid risk, reduce spend, improve efficiency and enhance the quality of vendor relationships and their respective products and/or services.  Under the direction of the TS Contingent Workforce Management Manager, this Lead Specialist role will manage day-to-day contractor/vendor requests while overseeing and triaging work to a pod of specialists supporting tactical fulfillment. This role will serve as the point person for stakeholders, agency inquiries, tracking and fulfillment of requests using Vendor Management Systems. The Lead Specialist will also connect and develop relationships with colleagues in Procurement, OGC, Risk, Talent and Finance. 


Work you’ll do

  • Independently manage vendor and contractor requests and inquiries, performing the tasks associated with the selection, procurement, on-boarding, maintenance and offboarding of contractors using the Fieldglass system
  • As an advocate to our business, work directly with Strategic Procurement Services, OGC, National Office of Independence and Risk on an as needed basis to secure third-party staff augmentation and ensure all compliance activities are executed and tracked
  • Review all intake requests in queue and actively address requests with the stakeholder groups. Triage the various requests and educate stakeholders on options based on their business needs 
  • Participate in RFPs/RFI’s on the behalf of our stakeholders by collaborating with Strategic Procurement Services
  • Collaborate and oversee India on onboarding, offboarding, invoice processing and maintenance of the SOW workers
  • Manage the storage of program documentation and updating necessary tasks in Fieldglass
  • Effectively track and communicate opportunities for Fieldglass enhancements and focus on improvements in the process
  • Leverage the TS CWM SOPs and workflow within Fieldglass and Avature (as needed)
  • Support TS Contingent Workforce Management Manager in regard to escalations, vendor relations and correspondence
  • Independently manage day to day workload, documenting productivity metrics on a period basis
  • Oversee a pod of program specialists assisting with stakeholder escalations and problem solving. This will also include coaching responsibilities.


The Team

The mission of Talent Services (TS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. TS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).





  • Minimum of 5 years of Human Resources or related experience preferred
  • Ability to work independently on a variety of projects in a high volume, fast paced, and sometime nebulous environment required
  • Excellent customer service, organizational and planning skills
  • Relationship management skills
  • Strong execution skills
  • Demonstrated strong communication, written and interpersonal skills
  • Ability to interface with a variety of levels both inside and outside of Deloitte

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 56487


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