Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.
Work You’ll Do
The primary goals of a Product Engineer is to assist in designing, maintaining, and improving their designated application. This entails working with other teams such as software development, infrastructure, and Engineers from other product teams, as well as client representatives and application users. The product Engineer will evaluate system workflow and performance and suggest any improvements as identified through use of the system, evaluating user suggestions or complaints, or accepting bugs, requests and/or suggestions from other teams. Product Engineers will be responsible for translating these accepted bugs, improvements, suggestions, etc. into development tickets, and make recommendations on prioritization of these tickets based on their combined knowledge of the system, user impact, and any impact on other partner systems as appropriate.
Responsibilities:
- Maintain situational awareness of assigned product and address any identified issues, bugs, and improvements.
- Assist in troubleshooting identified issues in the system and provide suggestions to leadership or direction in regard resolution as appropriate.
- Evaluate bugs and/or system improvements and provide suggestions to team leadership regarding resolution and priority.
- Work with the ALM system to create, modify, and prioritize tickets to assist the software development team in team resource allocations and system priorities.
- Engage with Software, Infrastructure and/or Operations teams to identify and implement monitoring capabilities (i.e., dashboards, alerts, etc.…)
- Engage with partner organizations and users as needed to help identify and resolve reported issues impacting workflow usability and availability.
- Utilize monitoring tools (e.g., Splunk, AppDynamics) as necessary to assist in troubleshooting production issues to develop useful alerts and/or dashboards.
- Understand the workflow and system demographics to efficiently make improvement suggestions and troubleshoot production issues.
- Research and recommend technology insertions into hardware and software architecture.
- Coordinate and/or participate in meetings internally and externally (including troubleshooting sessions) as needed to address any production actions or issues.
- Understand any additional duties and intricacies that pertain to the Engineer’s assigned product team(s)
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology, and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals bring fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Core Technology Operations group enables differentiation and focused growth for large-scale infrastructure, data center, and operations projects. We take part in operation services for our clients with emphasis on automation and delivery excellence. Our core capabilities include IT Operations Delivery & Management, Customer Experience Enhancement, Operations Transformation, transportation modernization, and Emerging Technology platforms such as drones and 5G networks.
Qualifications
Required
- Bachelor’s degree
- 2+ years of IT Support experience
- Ability to obtain Public Trust clearance.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Experienced with Software Troubleshooting, Software Development
- Product Engineer background with JIRA and Agile Software Development
- Ability to learn new Products (EEO Engineer and/or JPC Engineer)
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.