Sr. One Team Ambassador – Grand Rapids

Administrative & Support Services | Business Services

Grand Rapids, Michigan, United States

Position Summary

Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers – from staff to Managing Partners? If so, and if you are passionate about providing an outstanding customer experience, join our team!

Work you’ll do

Working directly with Deloitte professionals, Ambassadors provides an array of hospitality-related services supporting meetings and events and the daily work environment while maintaining an understanding Deloitte’s business in order to optimize and customize the support they provide.

As an Ambassador at Deloitte your responsibilities will include:

  • Serving as primary customer support assisting or facilitating requests will include workflow coordination, facility/housekeeping issues, kitchen/pantry management, mail, tax processing, print, security, A/V troubleshooting, and other office services/daily in-office support needs
  • Consulting and driving the meetings and event process on behalf of the customer providing support and guidance in areas such as: menu planning, room selection and set-up, sourcing and securing vendors, logistical planning, and day-of execution
  • Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
  • Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience 
  • Supports office services and related tasks which include processing and delivery of mail/packages; support of visitor/customer and phones; tax processing; requests for printing (including production and assembly of firm client documents and other deliverables); ordering and stocking of office supplies; general cleaning (non-janitorial activities); and security
  • Ensures physical space is maintained and in good repair by reviewing space and submitting requests for maintenance and general repairs. This includes lighting repairs, carpet cleaning needs, janitorial needs, etc. Follows-up to ensure all requests have been completed and to satisfaction
  • Maintains and enforces standard office security procedures and security badging accessibly including performing any related duties (as assigned)
  • Perform other tasks and special projects as required or as assigned by management team

The team

At Deloitte, the internal operations team provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

  • Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented or customer-centric environment
  • High school diploma
  • Strong technical skills, including proficiency in Microsoft Office
  • Excellent written and verbal communication/interpersonal skills
  • Excellent critical thinking, decision-making, and conflict resolution skills
  • Effective problem-solving and negotiation skills
  • Willingness to be cross trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate
  • Ability to work occasional overtime
  • Ability to lift up to 25 lbs.
  • Position requires working in the office Monday – Friday.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. 

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 104953

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