Sr. Manager Commerce - Operate

Advertising, Marketing & Commerce | Customer & Marketing
Same job available in 14 locations

Position Summary

Digital Foundry and Operations Commerce Senior Manager

Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions. 

Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.

The Team

Digital Foundry & Operate

Our ambition is to be the best in the world at driving customer transformation through the operation and continuous innovation of scaled technology solutions to enable commercial strategies, create distinctive experiences, and the application of digital technologies.

Work you’ll do

You will be using your digital expertise to create unique solutions for each client. You won’t work alone. You’ll work alongside smart, dynamic colleagues. As a Senior Manager you will be an important part of the project team and you will directly contribute and make a difference.

As a Commerce Sr. Manager you will be involved with high level planning of project life cycles and activities, working with clients and project teams to define high level requirements and consulting and coaching clients on ecommerce best practices.

Qualifications

Required:

  • Ten+ years of consulting and/or ecommerce operate and implement experience
  • Experience working with major ecommerce and related technologies such as SAP Hybris / SAP Commerce Cloud, Salesforce Commerce Cloud, CPQ packages, etc.
  • Experience managing large-scale full-life cycle implementations of ecommerce solutions in conjunction with solution operation
  • Experience with defining deals with respect to operate considerations including but not limited to cost reduction, SLAs, security, stability, coverage, and assets
  • Leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
  • Strong understanding of Agile and Scrum SDLC methodologies.
  • Experience managing global service delivery from multiple centers
  • Experience carrying a business development quota and leading business development pursuits end-to-end; experience in payment approaches beyond fixed feed and time and material such as capacity based, outcome based, etc.
  • Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).
  • Bachelor’s Degree or equivalent experience
  • Limited Immigration Sponsorship may be available

Preferred:

  • Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
  • Bachelor's degree in computer science, information systems, or other technology-related field.

20CBG.
CHS19.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 45835

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