Deloitte US

Senior Administrative Assistant

Position Summary:

The Senior Administrative Assistant provides administrative support services for five or more Partners, Principals, and Managing Directors (PPMDs) from various businesses within Deloitte. This position requires excellent customer service skills, a high degree of self-confidence and professional presence, a high level of discretion and diplomacy, the ability to understand and adapt to client business needs, excellent time and project management skills, and flexibility to work overtime as required.  This position works within a hybrid workplace model requiring a blend of working remote and providing in-office support. 

Expected administrative activities include time and expense management, calendar management, travel arrangements, project and meeting coordination, research, and coverage for other team members as needed. 

Your Responsibilities (not limited to the following):

• Deliver exceptional administrative support and customer service for internal PPMD clients; adapt methods and behaviors to effectively engage and accommodate client styles and preferences, including in-person engagement and onsite support as needed.
• Provide Outlook email and calendar support on behalf of PPMDs. Monitor and respond to email based on PPMDs’ preferences and communication style. Coordinate and schedule meetings, including identifying and resolving scheduling conflicts.
• Proactively manage PPMDs’ domestic and international travel needs in accordance with firm policy, understanding client travel needs and preferences.
• Manage time and expense activities to proactively research, enter and submit on behalf of PPMDs.
• Compose and edit documents and collaborate with appropriate business services teams as needed to format, edit, proofread, and coordinate printing for presentations, proposals, and other client deliverables according to Deloitte brand standards.
• Accurately and proactively assess requirements for each project/request. Always communicate effectively with requestors and service providers, addressing questions or issues promptly and professionally.
• Coordinate work with other local and national resource teams virtually and in person. Develop an understanding of Deloitte’s network of business support services in order to delegate work requests and partner with other local and national teams as appropriate to deliver work efficiently.
• Build positive and productive relationships with PPMDs and engagement teams, administrative leaders and peers, and Deloitte professionals in all businesses at all levels.
• On a regular basis, manage sensitive and confidential information appropriately and with a high level of discretion.

Basic Qualifications: 

• High school diploma 
• Experience supporting executives in a large/matrixed corporate environment, relevant customer service experience, or any relevant educational background.

Preferred qualifications:

• College Degree