Position Summary

Deloitte Consulting LLP seeks a Specialist Master, Customer & Marketing, Digital Customer in McLean, Virginia and various unanticipated Deloitte office locations and client sites nationally.

Work You’ll Do

Drive innovative and transformative technology solutions that address next generational needs using the Salesforce platform (Sales, Service, Communities and Marketing Cloud) while utilizing the knowledge of integration platforms and data management solutions. Perform assessments of existing information systems and identify gaps between business requirements and current system capabilities. Provide system analysis, system architecture design, and application modification and refactoring services to meet enterprise architecture and infrastructure goals. Participate in the development of prototypes and process design, including scenario design and flow mapping, testing, training, determining support procedures, and support implementations. Define systems strategy, develop system requirements, design, prototype, and test custom technology solutions, and support system implementation. Perform conceptual and technical designs, including the use of object-oriented analysis and design techniques.  Function as liaison with the client to advise, design, implement, and deploy eCommerce and Portal solutions.  Create project charters, schedules, and plans, define project tasks, allocate resources, and monitor project progress. Guide conversations with client workstreams to determine the exact needs and expectations of the project and then confirm these with client leadership. Provide transactional solutions related to online marketing, sales, and services for Direct-to-Consumer and Business-to-Business Solutions. Engage in research and analysis to derive insight on the needs of diverse customers to enable clients to drive innovation and achieve new market and industry penetration and growth in specific targeted populations. Analyze digital platforms and their ability to engage users from different demographics, as well as the risk potential for negative user experience. Research user-reported issues with technology, identify root causes and resolutions, implement fixes, and liaise between business functions, end-users, and technical delivery teams. Create technical and functional specifications, including screen layouts, navigation flows, logic diagrams, data models, process models, and pseudocode, to be used for application development. Create test cases and perform testing including Functional, Non-functional, System integration, Black- box, White-box, and End-to-end testing of software applications. Participate in various aspects of the Software Development Lifecycle (SDLC) for software applications, which include requirements gathering, application configuration design, business process analysis, scripting, code deployments, enhancement validation, triage of defects and change requests, escalations and urgent issues. Design sub-components of larger application systems and integrate the applications with each other and continuously optimize the system structure to improve stability and performance.

  • 80% travel required nationally.
  • Telecommuting permitted.






Master's degree (or foreign equivalent) in Computer Science, Engineering (Any), or a related field and three (3) years of related work experience in the job offered or in a related occupation. In the alternative, the employer will accept a Bachelors degree (or foreign equivalent) and five (5) years of progressive related work experience. Must also have three (3) years of related work experience involving each of the following:

  • Developing Salesforce Technical solutions and delivering full SDLC projects across a diverse range of enterprise industries;
  • Creating Target State Architecture (TSA) leveraging Salesforce platforms, enterprise preferred tools, and other third-party tools;
  • Analyzing and translating complex commercial objectives and processes into technical design documents, guidelines, and policies;
  • Customizing prebuilt Salesforce applications and customer portals leveraging Apex, Visualforce, and Lightning Components;
  • Designing Salesforce user interfaces leveraging Lightning Design System and other front-end technologies, including CSS (Cascading Style Sheet) and JavaScript;
  • Defining development standards using Apex enterprise design patterns and testing frameworks, including Mockito and Jest;
  • Designing integration solutions between Salesforce and external systems using SOAP (Simple Object Access Protocol), REST (Representational State Transfer) API (Application Program Interface), and third-party ETL (Extract Transform Load) tools; and
  • Enabling Salesforce development operations (DevOps) with SFDX (Salesforce Developer Experience), Git solutions, including Bitbucket, GitHub and CI/CD (Continuous Integration/Continuous Delivery) solutions, including Jenkins, Azure DevOps, and Copado.
  • 80% travel required nationally.
  • Telecommuting permitted.
  • EOE. 


How You’ll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 41606


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