Software Transition Subject Matter Expert

Management Consulting | Customer & Marketing

Sacramento, California, United States

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do 

As a Software Transition Subject Matter Expert, you will be responsible for leading and overseeing software transition projects at client sites. Your primary focus will involve understanding client needs, orchestrating the transition process, and ensuring successful integration and adoption of new software systems. This role will involve close collaboration with client stakeholders and internal teams to deliver high-quality transition solutions.

Primary Responsibilities

  • Serve as the primary point of contact for clients, understanding their software transition requirements, objectives, and challenges.
  • Lead the planning, coordination, and execution of software transition projects, ensuring alignment with client goals and expectations.
  • Conduct comprehensive assessments of existing software systems, identifying gaps, risks, and opportunities for improvement.
  • Develop detailed transition plans, timelines, and resource allocation strategies, maintaining clear communication and alignment with all stakeholders.
  • Oversee and guide cross-functional teams in executing transition plans, ensuring adherence to quality standards and project timelines.
  • Perform thorough testing, validation, and troubleshooting of software transitions to guarantee functionality and performance meet client needs.
  • Provide hands-on support and training to end-users, enabling a smooth transition and facilitating adoption of new software functionalities.
  • Document transition processes, create user manuals, and deliver post-transition support and guidance as needed.

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.

This role is located in Sacramento, CA.

Qualifications 

Required: 

  • 7+ years of experience with all of the following:
  • Software transition management and implementation
  • Experience with software development lifecycles, project management methodologies, and quality assurance practices
  • Experience assessing complex systems, identify risks, and develop effective mitigation strategies
  • Bachelor’s degree
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred: 

  • Bachelor’s degree in Computer Science, Information Technology, or related field
  • Certifications in project management (e.g., PMP) or relevant software technologies (e.g., Agile, Scrum) are highly desirable
  • Master’s degree is a plus
  • Excellent communication, negotiation, and stakeholder management skills to engage with clients and internal teams effectively
  • Ability to work on-site at client locations, manage diverse teams, and adapt to varying client working environments
  • Proven track record of successful software transition projects with demonstrable leadership and problem-solving abilities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $78,000 to $118,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation:

https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 170062

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