Software Engineer – ServiceNow Developer

Cyber | Regulatory & Legal Support
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Position Summary

Risk & Financial Advisory - Software Engineer - ServiceNow Developer

Do you thrive in times of disruption? Have a drive to be a part of the technology evolution and a passion for turning challenges and opportunities into long-term competitive advantages? As a Software Engineer in our Hybrid-Operate group, you’ll have the opportunity to gain valuable hands-on experience working alongside leading professionals across diverse industries.

 

Work you’ll do

As a ServiceNow Developer, you will be responsible for development, core configuration, and technical expertise of Deloitte’s ServiceNow implementation. You have a solution-focused mindset and the ability to provide excellent customer service, training and support. Candidates must be passionate about technology, love customer service and can thrive in a fast-paced, high-pressure environment. Day to day job responsibilities may include:

 

  • Design and develop new ServiceNow workflows and processes
  • Assist in the development of IT Service Management solutions using products such as ServiceNow by customizing the product using technologies Javascript, Jelly, web services including MYSQL, XML, HTML, and CSS
  • Collaborates with other developers to develop/customize applications on ServiceNow platform
  • Assists ServiceNow System Administrators with incident resolution, as needed
  • Comply with ServiceNow best practices to maintain system compliance
  • Participating in User Access Test (UAT) to collect feedback from UAT Team, ITIL Process owners, Clients and fine-tune the solution
  • Resolves the Defects assigned by the leads , Performs thorough regression testing of resolved defects
  • Deploy the code from lower environments to production environment
  • Conducts quality assurance testing of the Solution and the Major/Patch Upgrade testing
  • Day to day administration of the ServiceNow platform

The desired candidate is an organized, self-driven individual with a proven ability to achieve development objectives. They will have the ability to be successful while working independently or as part of a team and will be able to adapt quickly to shifts in priorities and/objectives. They will be passionate about learning and applying their technical skills and experiences to solve real-world problems, and possess strong listening, verbal, & written communication skills.

 

Qualifications

Required:

  • Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience
  • Minimum 2+ years of experience in ServiceNow Development
  • Proven implementation experience with at least 1-2 SNOW modules (e.g. ITSM, CSM, SecOps etc.)
  • Proven ability to configure ServiceNow using Utilize Business Rules, Client Scripts, advanced UI Policies, Workflow editor, Flow designer, ACLs and Script Includes and UI Scripts to fulfill requirements, including knowledge of and experience with JavaScript/GLIDE, HTML5
  • Proven experience in integration of ServiceNow with other IT applications.
  • Experience gathering requirements and creating/maintaining the ServiceNow solution documentation
  • Limited immigration sponsorship may be available
  • Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve

 

Preferred:

  • Expert knowledge of testing cycles within Agile or SDLC
  • Certified Implementation Specialist certification
  • Certified Application Developer

 

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 110892

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