Services Specialist 1 NBI_US

Program & Project Management | DC Platforms
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Position Summary

Services Specialist

Deloitte Consulting’s Innovation & Platforms practice develops products that augment our leading services practice and strike at the heart of our clients’ business needs. Deloitte's commitment to innovation is inspiring our clients to new possibilities; our asset-based consulting agenda is designed to deliver tangible results in the near-term and sustainable competitive advantage for years to come. Are you looking for an opportunity lead service delivery for Deloitte’s assets and subscriptions to our products that are used by some of the biggest and most influential businesses around the world? If so, we are currently seeking a Service Delivery Lead to support the Innovation & Platforms Customer Success team.

Work you’ll do

A Senior Services Specialist within Customer Success is responsible for organizing, planning, and supporting the onboarding of new and existing Deloitte client teams to the various products and platforms supported by Innovations and Platforms. A Senior Services Specialist possesses excellent communication skills, is well organized and solution focused. A Senior Services Specialist understands the software development life cycle and ensures proper procedures and best practices are being utilized by development teams while utilizing our platforms. Additionally, they are pro-active in providing support to their clients and work collaboratively with all teams for successful outcomes.

You will:

  • Work with Deloitte practitioner teams to ensure the successful delivery of projects on the products and platforms supported by I&P
  • Understand and provide solutions for data processing related challenges like reducing processing times, resolving data related processing issues, recommending alternate solutions for performance challenges
  • In depth understanding of different types of databases
  • Familiarity with AI/ML related technologies to help understand and deliver products that leverage these technologies
  • Collaborate with and leverage Deloitte’s USI team in India to execute projects
  • Serve as the primary point of contact between various NBI teams and Deloitte Practice teams
  • Communicate with the management team to keep them apprised of project progress and to provide recommendations as necessary
  • Provide technical expertise to practice teams thus facilitating requirements gathering, solution design, and technical review
  • Facilitate the onboarding/training to the platform and products utilizing a standardized process
  • Coordinate with the Cloud Operations team and its delivery pipeline between teams to ensure overall coordinated delivery across platforms teams servicing production engagements
  • Process oriented with knowledge of the industry best practices ensuring they are adhered to by the NBI and practice teams while utilizing platform components
  • Monitor and report asset usage and availability. Ensure service level objectives are met and escalate any deviations
  • Author and review business and technical documents
  • Own client communication, manage client expectations, and ensure quality deliverables to clients
  • Coordinate with the practice teams to ensure any lessons-learned from asset/solution implementation are integrated into asset/platform roadmaps
  • Coordinate with Support Manager to ensure proper onboarding procedures for continued support
  • Work across team for infrastructure sizing and pricing
  • Work with account management teams to draft and establish scope for client agreements
  • Draft project plan, perform sprint planning and maintain project backlog and help prioritize based on client/practice team needs
  • Create and share platform bulletin with appropriate stakeholders

The team

Deloitte Innovation & Platforms is an organization within Deloitte Consulting with the goal of building a culture of continuous innovation to drive profit through the identification, incubation, and actualization of breakthrough ideas in assets-based hybrid offerings. The Customer Success Team delivers relationship management and enabling services so that our customers, both internally and externally, are successful and derive more value out of their technology asset investments. 



  • Bachelor’s Degree in computer science, information systems, or other technology-related field
  • 2+ years of experience in a technical environment leading project team
  • Experience working in a product-based environment
  • Excellent verbal and written English communication
  • Empathetic and collaborative
  • Ability to thrive in a fast-paced environment
  • Comfortable with ambiguity and solving complex problems
  • Experience mentoring and coaching others
  • 2+ years of experience providing technical leadership for data processing leveraging AWS/Azure tools like Lamda, Glue, Data Fusion
  • 2+ years of experience providing technical leadership on databases like Redshift, Athena, Dynamo DB & Neptune DB
  • Experience managing clients and client expectation
  • Experience with SOW/Pricing/Agile Processes
  • Familiarity with cloud technologies like AWS, Azure
*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. 


  • Familiarity with AI/ML technologies like Python, Sagemaker, Google Cloud Data Lab
  • Proficiency in browser-based analytics software
  • Systems integration experience
  • MS Teams
  • Confluence/JIRA

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $73,000 to $134,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 113282


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