ServiceNow Developer

Management Consulting | Core Business Operations

Harrisburg, Pennsylvania, United States

Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced ServiceNow Developer will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. This position is working on a multi-year project for a major healthcare client. This is a remote role.


Work you’ll do/Responsibilities   

This role involves being a senior technical ServiceNow Consultant, guiding customers through the most complex and demanding ServiceNow implementations. You will work directly with internal stakeholders and manage their requirements as well. 

You will be acting as a ServiceNow architect where/when needed.

You will be responsible for configurations with Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Event Management, Financial Management, Release Management, Integrated Risk Management, Business Continuity Management, Demand Management and Asset Portfolio Management.

You will be responsible for building catalog items with various workflows

You will be completing workflow design and creation for Incident Management, Change Management, Service Requests, SLA's and creating Discovery schedules

The Team  

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include: 

  • Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement 
  • Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products 


 Required Qualifications

  • 7 + years with ServiceNow Development
  • 7 + years of Programming Language experience (JQuery, Java, Angular Js, Jelly Script)
  • 7 + years of Web Technology experience (HTML, CSS, JavaScript, Ajax, XML, JSON)
  • 7 + years of Database experience (Oracle, MySQL)
  • 7 + years of Technology experience (Agile, Design Patterns, ITIL, Scrum)
  • 7 + years of Methodology experience - Agile – Scrum, Waterfall ,Scaled Agile Framework (SAFE)
  • 7 + years of Other Tool experience ( Eclipse, Code using Glide Ajax in Client Script, Microsoft Visual Studio, SQL Developer, MS Office, Client Script/Calling server side)
  • 7 + years of experience in hand-coded HTML, CSS, JavaScript, DOM, JavaScript/UI libraries and their use in implementing AJAX solutions
  • Certifications Required: ServiceNow CSA
  • Micro-cert: Flow Designer, ATF, Performance Analytics
  • Experience configuring the Business Rules, Client Scripts, UI Policies, and Access Lists in ServiceNow.
  • Coordinated installation of ServiceNow platform upgrades (Annual and Monthly)
  • Experience with ServiceNow Event Management with experience in configuring Event
  • Mapping Rules, Event Transform Rules, Alert Rules, Incident Templates.
  • Experience with workflow administration, SNOW reporting, form/UI configurations, notifications, data imports and custom scripting.
  • Experience managing clone schedules
  • Experience with Service Mapping and Discovery patterns
  • Experience with JAMF and SCCM Service Graph Connectors
  • Develop and assist staff in the execution and support of Release and Testing Management best practices.
  • Experience in writing jelly script to create web pages from a high-level page description using templates from the existing library.
  • Managed data with Tables, the CMDB, Import Sets, and Update Sets.
  • Used Glide AJAX and Asynchronous calls in script includes for standard practices.
  • Detailed and working experience with minimally, the following ServiceNow Integrations:
    • LDAP integration for users details population
    • Asset Management Integration
    • SCCM Integrations with CMDB
    • BigFix Integrations
    • JAMF Integrations
    • Bi-directional ServiceNow to ServiceNow for Incident Management
    • Splunk Integration
    • Qualys integration
    • Viva integration
Recruiting tips

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 155880


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