ServiceNow Business Analyst

Human Capital Consulting | DC Human Capital
Same job available in 2 locations

Lake Mary, Florida, United States

Mechanicsburg, Pennsylvania, United States

Position Summary

ServiceNow Business Analyst

Are you an experienced, passionate pioneer in technology, a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below:

The Team
The HR Transformation team is a core component of our Human Capital practice; the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.
Keeping the employee in mind, all our services cater to improving an organization's productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy, to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Work you'll do/Responsibilities
As a ServiceNow Business Analyst for our HR Transformation team, you will utilize your knowledge and experience of ServiceNow to support Deloitte’s Human Capital Consulting ServiceNow team. In this role you will be responsible for:

  • Working closely with the client's business function to design and implement a target state process
  • General support, administration, and maintenance of ServiceNow platform and associated applications
  • Assess existing artifacts, documentation, and data to baseline client performance against best practices
  • Oversee business process assessment, target state design, and road map activities
  • Conduct design and discovery sessions with clients, gather business requirements, and translate into user stories for development team
  • ServiceNow configuration, integrations, and business rule creation
  • Coordinate and provide guidance to the development team
  • Create test cases and contribute in-unit testing and integrated unit testing
  • Conduct demos of out-of-the-box capabilities and new functionalities of ServiceNow Platform
  • Work closely with project team to support ServiceNow implementation
  • Provide technical oversight and ensure the design is accurately translated into a functional solution
  • Design and oversee integration of ServiceNow with third party system and automate business processes
  • Monitor health, usage, and overall compliance of ServiceNow and its applications
  • Negotiate what is expected to be configured out-of-the box or customized
  • Enable the adoption of new processes, procedures, and tool

Qualifications Required

  • 2+ years of ServiceNow experience in an enterprise environment
  • Strong understanding of ServiceNow Platform capabilities
  • Experience with out-of-the-box client scripts, update set creation, and deployment process
  • Experience and understanding of Agile methodologies
  • Bachelor of Science in Computer Science, a similar technical discipline, or comparable experience
  • Must be technically savvy and possess strong experience configuring ServiceNow
  • Familiar with Service Oriented architecture and web service integration (SOAP, WSDL, REST)
  • Experience conducting design and discovery sessions with clients, gathering requirements, and translating into user stories for development team
  • Hands on experience in ServiceNow configurations, flow designers, integrations, and business rule creation
  • Experience working with ATF
  • Experience in ServiceNow reporting & dashboards
  • Travel up to 10% annually 
  • A current government security clearance, or the ability to hold a clearance is required
  • Must live a commutable distance OR be willing to relocate to one of the following USDC locations: Lake Mary, FL or Mechanicsburg, PA
  • No Sponsorship: be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


  • ServiceNow System Administrator / Developer certification
  • ITIL V3 Foundation Certification
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 162156


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