ServiceNow Administrator

Management Consulting | Core Business Operations

Radford, Virginia, United States

Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges?  Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.


Work you’ll do 

Ensure the highest quality operations support for customers and the internal organization utilizing ITIL v3/v4 methodology on multiple on premises Service-now deployments supporting ITIL-based IT Service Management methodology.

  • Responsible for maintaining multiple on-prem, domain separated ServiceNow instances as well as multiple scoped application
  • Deliver customer requirements for enhancements in ITSM, Asset & Discovery.
  • Support & mentor junior developer in developing competence in ServiceNow development
  • Translate Customer Business requirements into Jira Stories, establish draft acceptance criteria and manage the work from notification through release to production
  • Maintenance of NIPR and SIPR instance of ServiceNow environments as well as Customer Instances
  • Document, standardize, and streamline processes for configuring new domains (clients) within Service-now, including data gathering, tracking, scrubbing, loading, and validating.
  • Set and coordinate priorities for configuration tasks required to enable Service-now, based on overall deployment targets and milestones
  • Track configuration tasks for all deployments in process and report status at daily / weekly project calls, raising issues with leadership early when issues, delays, etc. may impact deployment timeline
  • Analyze large datasets of client configuration information using advanced analytics and automation to quickly and efficiently identify bad / missing data, transformations required, and other potential issues
  • Configure new customers and users in Service-now using best practice and proven methods endorsed by Service-now, making sure to maintain system integrity and domain security at all times
  • Integrate ServiceNow with LDAP sources, where necessary. Validate connections, determine data field mapping, identify logic required for data transformation and account maintenance, implement logic, test, coordinate release, and troubleshoot where necessary
  • Coordinate with site technical staff and experts to address security and integration issues, questions, and requests related to data configuration, authentication, and authorization
  • Thoroughly inspect all data configured for each domain during and after implementation to ensure accuracy, completeness, and appropriateness
  • Build a thorough base of knowledge articles and information regarding domain configuration approach, standards, best practices, and techniques to assist additional resources brought on to assist with domain configuration
  • Make recommendations for process, application, and training changes based on quality reviews, configuration experience, etc.


The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   



  • Bachelor's degree plus 10 years of professional work experience
  • 5+ years of ServiceNow Administration experience
  • Implementation and Integration
  • Experience analyzing large data sets to validate quality
  • ServiceNow CSA (Certified ServiceNow Administrator) Certification
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
  • Must be open to 25% travel to client site in Radford, VA



  • Active US Secret security clearance
  • MIS degree
  • ITIL v3/v4 Foundations Certification
  • Experience with ServiceNow Incident, Problem, Service Catalog, CMDB, Change and Release
  • Experience with ServiceNow Scoped Applications, specifically CG4 and Proven Optics

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 140975


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