ServiceNow AMS Manager

Management Consulting | Enterprise Performance
Same job available in 6 locations

Costa Mesa, California, United States

Denver, Colorado, United States

Los Angeles, California, United States

Morristown, New Jersey, United States

New York, New York, United States

San Jose, California, United States

Position Summary

EOaaS ServiceNow Manager

Passionate about technology? Energized by a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, work with a ServiceNow Diamond Partner and establish a culture focused on adding business value? Ready to reimagine your career possibilities? Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and opportunities—and help make an impact that matters with ServiceNow solutions.

Recruiting for this position ends on 5/31/24

Work you’ll do

Industry-leading clients. An award-winning culture. Top notch connections. Big opportunities. At Deloitte, you’ll work with the best in the business to solve the toughest problems in business. From learning to leadership, this is your chance to take your career to the next level.

  • Addresses our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.
  • Deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements.
  • Promote and participate in forums for sharing expertise, strengthening Deloitte’s collective knowledge, and helping resolve our clients’ challenges
  • Collaborate on innovative solutions to bolster the future of the practice
  • Develop your knowledge of and gain project experience in ServiceNow’s newest and future solutions

The team

Our community of experienced technologists understand the interwoven nature technology plays in all aspects of today’s business environment and focus on helping our clients shift from foundational delivery of technology to being the strategic business partner and catalyst for change. Our ServiceNow AMS team focuses on design, implementation, and on-going operations and maintenance of ServiceNow projects. Professionals have hands-on access and exposure to the latest technologies and thought leaders.

Qualifications

  • 8+ years of technology implementation and/or managed services experience
  • 5+ years of ServiceNow product support experience in large complex environments
  • Experience with multiple ServiceNow modules, such as: ITSM, ITBM, or ITOM
  • Team leadership experience
  • Bachelor’s Degree
  • Ability to travel up to 25%, based on work you do and the clients and industries/sectors your serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred

  • Ability to work in a fast paced and changing environment
  • Certified ServiceNow System Administrator (CSA)
  • Certified in ServiceNow ITSM, ITBM, Legal or other
  • Strong technical project management and / or leadership skills
  • Ability to work independently and manage multiple task assignments
  • Strong oral and written communication skills, including presentation skills
The wage range for this role takes into account the wide range of factors that are considered in 
making compensation decisions including but not limited to skill sets; experience and training; 
licensure and certifications; and other business and organizational needs. The disclosed range 
estimate has not been adjusted for the applicable geographic differential associated with the 
location at which the position may be filled. At Deloitte, it is not typical for an individual to be 
hired at or near the top of the range for their role and compensation decisions are dependent on 
the facts and circumstances of each case. A reasonable estimate of the current range is $131,175 to $218,625

You may also be eligible to participate in a discretionary annual incentive program, subject to the 
rules governing the program, whereby an award, if any, depends on various factors, including, 
without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 177984

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