Service Now Developer - Solution Specialist

Management Consulting | Core Business Operations
Same job available in 3 locations

Position Summary

Service Now Developer – Solution Specialist

Skills:

  • 3+ years of experience working with ITSM implementation
  • 3+ Years of experience of ServiceNow Development
  • Experience working with integrations through REST APIs and working with JSON objects
  • Experience working with ITOM Implementation such as service mapping, discovery, event management
  • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
  • Experience working with IntegrationHub
  • Develop existing and custom applications within ServiceNow including integrations with other applications
  • Hands-on experience in Service Catalog/Service Portal modules
  • Create and use update sets to move customizations between ServiceNow instances
  • Basic understanding of ITIL
  • Experience working with CSM module
  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
  • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Work with process managers to fully understand business functionality, pain points, and areas of improvements
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
  • Mentor and share technical knowledge with service management team

Responsibilities:

  • Work with Business Partners/Key stakeholders to suggest and implement ServiceNow best practices
  • Collaborate with ITSM, ITOM and ITAM process owners, understand requirements and translate them into functional and technical requirements
  • Good understanding of ITIL and ITSM process such as Incident, Change, Problem, Asset, Configuration Management, etc.
  • Should be a self-starter with ability to understand current ServiceNow environment and provide suggestions to enhance ServiceNow usage that benefit customers
  • Provide technical guidance and training, perform peer code reviews and ensure the ServiceNow development best-practices
  • Should be well versed with User Administration, Troubleshooting in ServiceNow, Web Service Integration, MID Server Integration, Use of Import Sets for data loads
  • Upgrade and patching experience

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 40149

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