Service Now Advisory Senior Manager

Risk Management and Governance | Cyber Risk
Same job available in 3 locations

Detroit, Michigan, United States

San Francisco, California, United States

Tempe, Arizona, United States

Position Summary

Deloitte’s Risk & Financial Advisory Services help our clients to be secure, vigilant, and resilient in the face of an ever-increasing array of cyber threats and vulnerabilities. Our Cyber Risk practice helps organizations with the management of information and technology risks by delivering end-to-end solutions using proven methodologies and tools in a consistent manner. Our services help organizations to address, in a timely manner, pervasive issues, such as identity theft, data security breaches, data leakage, cyber security, and system outages across organizations of various sizes and industries with the goal of enabling ongoing, secure, and reliable operations across the enterprise.

Job Summary

We are seeking an experienced professional to join our team, who will have extensive experience in Cyber Strategy Technology Risk and Solution Management. This role involves supporting our client teams in defining and executing their Cyber Tech Risk program’s strategy, operations, and supporting technology solutioning, deployment, and its continued operations. The candidate will also act as a solution architect internally and drive the definition, design, and deployment of solutions and services to advance Deloitte Cyber's Technology Risk offering within Cyber Strategy.

Key Responsibilities

  • Define and Execute Program Strategies: Develop comprehensive strategies for risk and compliance management, including governance models, organizational structures, policies, standards, communication plans, and training initiatives.
  • Define and Implement Frameworks: Create and enhance enterprise risk management frameworks based on industry standards such as ISO 27001, COSO, COBIT, PCI, NIST, and HIPAA, utilizing various GRC technologies.
  • Lead Cyber Strategy Tech Risk Solutions: Oversee the development of Deloitte’s Cyber Strategy Tech Risk and Management solutions, ensuring alignment with industry best practices, leading technologies, and evolving client needs related to risk and threats.
  • Evaluate and Implement Platforms: Assess and deploy various risk management technology platforms (e.g., ServiceNow, AuditBoard, GRC Archer, etc.) and associated modules, including GRC, SecOps, ITSM, ITAM, CMDB, discovery jobs, and automation workflows.
  • Drive Continuous Improvement: Utilize industry-leading practices and technology-based tools or methodologies to enhance the monitoring, delivery, and reliability of Deloitte Cyber’s services provided to clients.
  • Serve as a Trusted Advisor: Advise executive leaders on risk and compliance management, offering insights and recommendations. Collaborate with them to resolve business problems by translating functional requirements into technical solutions.
  • Lead Practice Development: Develop go-to-market methodologies and solutions to address clients’ Cyber risk and compliance challenges.
  • Offer Thought Leadership: Provide guidance on industry leading practices for development, while participating in the evaluation of new requirements.
  • Manage and Mentor Teams: Lead and mentor a global team, ensuring the effective delivery of technology risk management services and capabilities.

The team

Deloitte Advisory’s Cyber Risk team helps complex organizations more confidently pursue their growth, innovation and performance agendas through proactive management of the associated cyber risks. With deep experience across a broad range of industries, Deloitte Advisory’s Cyber Risk professionals provide advisory and implementation services that integrate risk, regulatory, and technology skills to transform legacy programs into proactive Secure, Vigilant, Resilient, TM cyber risk programs. By joining our team, you’ll be part of developing the future state of cyber risk solutions

Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients and the industry, are encouraged to realize our requirement for a Cyber Strategy Tech Risk & Management professional. The desired professional is expected to have an in-depth understanding of leading Cyber Strategy Tech Risk practices and have demonstrated experience in the design and implementation of associated solutions and modules. Understanding of risk and compliance pain points and how they can be addressed effectively through a scalable and modular technology is key to success in this role.

Qualifications

Required:

  • Proven track record of building and managing cyber technology risk programs
  • 15+ years of hands-on experience on Tech Risk technology solution designs and architect, including but not limited to ITSM, ITOM CMDB, discovery jobs and automation workflows
  • Strong leadership and team management skills
  • Excellent communication and advisory skills
  • Ability to drive sales and revenue growth through strategic client engagements
  • BS/BA degree
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred 

  • Experience on ServiceNow Security, GRC modules would be preferred.
  • Excellent documentation and presentation, verbal and written communication skills and ability to work with teams across geographical locations
  • Demonstrating flexibility in prioritizing and completing tasks; and working collaboratively with the client to identify and solve key constraints, risks and issues.
  • Demonstrated problem solving, critical thinking and logical structuring skills.
  • Experience in defining epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen
  • Creates business and technical design specifications for implementation of the ServiceNow Platform
  • Reviews proposed design with all customer and internal stakeholders, and leads all technical design meetings
  • ServiceNow Certifications
  • Certified Systems Administrator

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,313 to $292,188

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As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 196894

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