Service Level Manager

Management Consulting | Core Business Operations

Radford, Virginia, United States

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Position Summary

Are you looking to make an immediate impact where you can help our clients solve their business challenges?  Deloitte’s Core Business Operations (CBO) portfolio operates at the center of our client’s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

 

Work you’ll do 

Serve as a Service Level Manager (SLM) supporting customers. Provides full life cycle support including documentation, project management, and customer relationship management for customers.  

  • Works closely with the engineering team to deliver customer requirements
  • Negotiates and prepares Service Agreements
  • Prepares cost estimates and tracks project budget
  • Creates and monitors project plans for various customer requirements
  • Provides interface between technical teams to manage projects to schedule
  • Uses ServiceNow system to enter and monitor customer requirements
  • Coordinates and participates in customer meetings and clearly communicates project status and issues customers
  • Demonstrate basic cybersecurity knowledge

      Required Qualifications 

  • Associates degree from an accredited college or university plus 5-7 years of professional experience 
  • 2+ years of experience providing project management support in an IT environment
  • Intermediate to advanced experience with Excel
  • Strong Project Management skills
  • Must be able to obtain a US Secret security clearance 
  • Must be local to client location in Radford, VA - position is onsite. Candidates must be available/on-call for emergencies that can occur outside of normal business hours

      Desired Qualifications 

  • US Secret Security clearance highly preferred
  • ServiceNow experience
  • PMP certification
  • Familiarity with ITIL v3 processes - incident, change management and service level management

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   


How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 109104

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