Service Desk Tier III Analyst

Management Consulting | Core Business Operations

Gilbert, Arizona, United States

Back to search results
Back to search results

Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Service Desk Tier III Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center. 

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon.  Interested? Read more about our opportunity below … 

Work you’ll do/Responsibilities  

  • Monitor the production applications, scheduled jobs, incident management and receiving incidents and requests from end-users.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide insight and support for agency-specific applications.
  • Assist in creating Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for other groups to assist with application knowledge and decrease resolve times.
  • Enable and troubleshoot user accounts in multiple technical environments.

The Team

Deloitte’s Government & Public Services practice—our people, ideas, technology and outcomes—is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.

Core Technology Operations (CTO) offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future by utilizing our CTO Offerings. Differentiation and focused growth for large-scale infrastructure, data center, and operations projects by scaling operations services. Emphasis on automation and delivery excellence, we can create core transformational change for our clients and drive value.

Qualifications Required

  • Bachelor’s Degree in Computer Science, Engineering, Management Information Systems or equivalent work experience.
  • Active Secret clearance or higher.
  • 2+ years of experience in a helpdesk environment specifically Tier lII Help Desk.
  • Knowledge of different database including SQL, Oracle.
  • Ability to write SQL queries.
  • Experience in a fast-paced, high-pressure environment and interfacing with all levels, including executives.
  • Must have problem solving skills and be capable of breaking down complex situations to discover and resolve root causes, this applies to both technical issues and process issues.
  • Good communication skills both verbal and writing with the ability to discuss issues with users and other team members.
  • Must live in or be able to relocate to Gilbert, AZ.
  • Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 131101

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.