Position Summary

Senior Workflow Coordinator 

(Part of Deloitte Services internal operations team)

Are you the type of person who strives to make an impact; thrives in a fast-paced environment; enjoys working with people; and is passionate about customer service? Then look no further the workflow coordinator position may be the perfect choice for you!

Work you’ll do

As a Workflow Coordinator you will be a critical part of a service team designed to support Deloitte’s internal professionals with requests ranging from administrative to hospitality and meeting support. You will manage, execute or delegate these requests so it’s important that you have strong skills in communication, critical thinking, and teaming with others. The overall goal of the Workflow Coordinator is to ensure customer satisfaction by understanding our internal services and leveraging team members to support those needs with accuracy and expediency. 

As an Workflow Coordinator at Deloitte your responsibilities will include:

  • Serving as primary customer support assisting or facilitating requests which may include: workspace/meeting space reservations, meeting troubleshooting/prep questions, facility/housekeeping issues, administrative services (e.g. printing, work processing) and other office services/daily in-office support needs
  • Managing and controlling the team mailbox/hotline/walk-up - Assessing requests, providing triage, securing all necessary details, negotiating deadlines, and partnering with team members and vendors throughout the life-cycle of the request to ensure its successful execution
  • Adding value through skills such as critical thinking and anticipating needs with purpose to enhance the overall customer experience 
  • Ensuring an excellent working knowledge of service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, and building and Deloitte protocols and procedures
  • Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience 
The team

At Deloitte, the internal operations team (known as the “One Team”) provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:
  • Minimum of 3 years of related office support experience in a corporate service-oriented environment
  • High School Diploma
  • Strong technical skills, including proficiency in Microsoft Office
  • Strong written and verbal communication/interpersonal skills
  • Excellent critical thinking, decision-making, and conflict resolution skills
  • Effective problem-solving and negotiation skills
  • Willingness to be cross-trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate
  • Ability to work occasional overtime
  • Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
Preferred:
  • Associate/bachelor’s degree
  • Advanced experience in Microsoft Office applications
  • Hospitality/corporate background with focus on project coordination  
  • Excellent communication skills
  • Confident, professional presence, and positive demeanor 
How You’ll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


Requisition code: 47528

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