Senior Vendor Relationship Management Specialist

Human Resources | Talent Ops - Core Talent Services
Same job available in 100 locations

Position Summary

The CTS Contingent Workforce Management team centralizes the management of external contractors and vendors to avoid risk, reduce spend, improve efficiency and enhance the quality of vendor relationships and their respective products and/or services. This role will support the activities associated with our CTS Talent Vendor Relationship Management Program. This program centralizes the management of external Talent vendors for the Preferred Search Firm Program, DEI Talent Acquisition vendors and Talent Technology and Tools to avoid risk, reduce spend, improve efficiency and enhance the quality of vendor relationships and their respective products and/or services. Under the direction of the Program Manager, this Sr. Specialist role will execute the day-to-day tasks associated with various Talent Vendors. He/she will serve as the point person for stakeholders, Talent and supplier inquiries, tracking and fulfilling of requests, TPRM management, reporting, and participating in the development and deployment of process efficiencies. The Sr. Specialist will also connect and develop relationships with colleagues in CoRe Procurement, OGC, Risk, Talent and Finance.

Work you’ll do

  • Independently manage incoming vendor requests and inquiries from stakeholders and external vendors. Perform tasks associated with the selection, procurement, on-boarding, maintenance and separation of contractors and vendors 
  • As an advocate to our business, work directly with CoRe Procurement Services, OGC, National Office of Independence and Risk on an as needed basis to secure third party, staff augmentation contracts and ensure all compliance activities are executed and tracked.
  • Partner with Program Managers to lead vendor strategy by collaborating with stakeholders
  • Negotiate and execute agreements for vendor/contractor services estimated to be under $100k and partner with Strategic Procurement Services to negotiate and secure agreements for services estimated to be over $100k
  • Partner with and advise stakeholders (Managers through Partners) on appropriate use of vendors
  • Ensure appropriate compliance activities are performed at all times, partnering with OGC and Risk as necessary
  • Oversee, analyze and manage vendor performance using firm standard tools
  • Partner with internal infrastructure groups (CoE’s, BA’s, CTS, Procurement, OGC, Risk and IT) to fulfill incoming requests and develop, deploy and maintain program processes and tools
  • Assist with vendor RFI/RFP activities in partnership with CoRe Procurement
  • Oversee activities of aligned India resources to support the processing of requests
  • Create and analyze reports to monitor the efficiency of the program and highlight concerns/successes
  • Prepare necessary communications to be leveraged both internally and externally
  • Participate in relationship meetings with strategic vendors and stakeholders as appropriate
  • Manage Service Level Agreements and adhere to escalation procedures as appropriate
  • Manage internal and external surveys and interpret results to understand program’s successes and areas for improvement
  • Manage the storage of program documentation (i.e. deliverables, program guidelines, SPS tracking, contracts, etc.)
  • Maintain Deloitte Net and SharePoint program site to ensure information included is accurate, timely, and necessary
  • Collaborate with India on invoice maintenance, serving as the second level review-high volume/spend
  • Monitor spend and metrics to identify opportunities for cost reduction on a continuous basis
  • Continually enhance and develop tools to be used to facilitate discussions/collaboration with vendors
  • Effectively communicate progress to Program Managers and Leader, CoEs, and BA stakeholders
  • Support Program Managers in regard to vendor relations and correspondence
  • Independently manage day to day workload, documenting productivity metrics on a period basis

The team

The mission of Core Talent Services (CTS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. CTS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).

Qualifications

  • Minimum of 5 years of Human Resources or related experience preferred
  • Bachelor’s Degree or equivalent
  • Strong knowledge of Excel (pivot tables, etc.), Salesforce, PowerPoint, SharePoint, Taleo, Avature or other knowledge management sites, and other office/computer systems
  • Ability to work independently on a variety of projects in a high volume, fast paced, and sometime nebulous environment required
  • Excellent customer service, organizational and planning skills
  • Relationship management skills
  • Strong execution skills
  • Demonstrated strong communication, written and interpersonal skills
  • Ability to interface with a variety of levels both inside and outside of Deloitte
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time
    in the future.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 24947

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