Position Summary

Deloitte Consulting LLP seeks a Senior Solution Specialist, Customer & Marketing, Human Services Transformation in Lake Mary, Florida and various unanticipated Deloitte office locations and client sites nationally.

Work You’ll Do

Drive software testing and implementation services to help companies unlock the value of big technology investments, ranging from requirements to architecture, design to development, testing to deployment, and beyond as discrete services or comprehensive solutions in the insurance, financial services, healthcare, State and Local government, telecom, retail industries. Participate in developing work plans and coordinating activities between workstreams and identify changes in scope. Perform assessments of existing information systems and identify gaps between business requirements and current system capabilities; provide application analysis, testing, and application modification or refactoring services to meet architecture and infrastructure goals. Review test cases and perform functional, non-functional, system integration, black-box, whitebox, and end-to-end testing of software applications. Create technical and functional system requirements and use cases, including screen layouts, navigation flows, logic diagrams, data models, and process models.

  • 15% Travel required nationally.
  • Telecommuting permitted.



Bachelors degree (or foreign equivalent) in Business Administration, any STEM field or a related field and two (2) years of related work experience in the job offered or in a related occupation. Must have two (2) years of experience with: oWorking across all phases of the Software Development Life Cycle (SDLC), including estimate, design, develop, test and implementation, and coordinating activities between workstreams and identifying changes in scope, utilizing User Interface Testing of the application, backend testing, and documenting the outcome as part of the Agile methodology using Jira, JAMA, and Microsoft (MS) package solutions; oPerforming Salesforce administrator functions, including user management, creating profiles, roles, permissions set, and developing and maintaining reports & dashboards; oLeading performance assessments of existing information systems and identifying gaps between business requirements and current system capabilities utilizing Agile and Waterfall methodologies, programing and scripting languages, including Java, Python, JavaScript, Visual Basic Script, and front-end technologies, including HTML, CSS, jQuery, XML and XHTML; oPerforming test estimation, test planning, test design, test execution, test case review, and leading Sprint Testing, Regression Testing, Integration Testing, and SOAP Web Services Testing of applications built on programming languages, including Java, .NET, and Apex, and prepare test reports and test artifacts across all phases of testing, including System Integration Testing (SIT) and User Acceptance Testing (UAT); oDeveloping automation test framework for Integrated eligibility modules using Unified Functional Testing (UFT), creating test scripts and functions using Katalon, Cucumber, Selenium WebDriver for end to end validation, utilizing UFT API for testing REST API of micro services, and testing the implementation of web analytics software solutions, including Googleanalytics to display web traffic information on web applications and mobile applications; oTesting sub-components of larger application systems, integrating the applications with each other and continuously optimizing the system structure to improve stability and performance, by utilizing UFT for Smoke and Regression Testing and using tools, including Job Access With Speech (JAWS), Web Accessibility Evaluation (WAVE) tool, and NonVisual Desktop Access (NVDA) for accessibility testing; oResearching user reported issues, identifying root causes and resolutions, implementing fixes, and liaising between business functions, end users, and technical delivery teams utilizing tools, including Jira, Project and Portfolio Management (PPM) and database technologies, including PL/SQL, Salesforce Object Query Language (SOQL) and Workbench; oInterfacing directly with clients to create technical and functional system requirements and use cases, including screen layouts, navigation flows, logic diagrams and process models utilizing Microsoft (MS) Visio, Adobe XD, Avonni, Draw.io, JAMA and Jira; oConducting effective defect triage meetings for client leadership and ensure timely project delivery using Jira, advanced MS Excel and MS Project; oPerforming analysis and testing of interfaces using PuTTy, Linux command line arguments, WinSCP and work with PL/SQL and SOQL to create, edit, delete tables, views and write complex PL/SQL functions and procedures.

  • 15% Travel required nationally.
  • Telecommuting permitted.
  • EOE.

How You’ll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 49486


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