Senior Organization Change Management Consultant

Human Capital Consulting | DC Human Capital
Same job available in 3 locations

Gilbert, Arizona, United States

Lake Mary, Florida, United States

Mechanicsburg, Pennsylvania, United States

Position Summary

Are you an experienced, passionate pioneer in change management, transformation, and technology? A solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).

At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective services with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL, and Gilbert, AZ.

Deloitte Consulting’s Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients’ organizational results and impact by focusing on challenges at the intersection of business and people. Learn more about our Human Capital practice.

Work you’ll do

As a Change Management Senior Solution Specialist, in the Organization Transformation practice of Deloitte’s USDC Human Capital team, you will use data-driven solutions to address the human factors affecting an organization’s ability to reach its strategic objectives. 

  • Align and support our core RICCE values (Respect, Inclusion, Community, Commitment and Excellence)
  • Utilize Deloitte’s proprietary methods and tools to develop the overall Organizational Change Management strategy and detailed plan for the full lifecycle of the technology implementation
  • Responsible for OCM deliverables and activities (change management, organizational alignment, communications, and training)
  • Ensure OCM activities are aligned with the overall project timeline and key milestones, and are integrated with other work streams as required
  • Develop and support change management plans and approaches for commercial and government clients
  • Experience leading teams, coaching, and mentoring team members
  • Ensure plans and approaches are accurate, align with industry standards, and incorporate Deloitte’s best practices
  • Structure and conduct interviews and other fact-finding research efforts and synthesize findings into key points
  • Manage change management workstreams and teams from initial client meetings and concept development through development, review, revision, production, distribution, and evaluation
  • Identify and recommend creative ideas that will deliver on strategic goals
  • Proofread/edit all deliverables and provide quality control
  • Monitor plan and approach results, analyze key metrics, and optimize for continued campaign improvement
  • Balance multiple assignments and schedule workload to meet established deadlines
  • Manage client relationships and facilitate client sessions, workshops and interviews
  • Develop project workplans and timelines, document assumptions and dependencies, identify risks, suggest mitigation strategies and manage workplans to execution
  • Work well with others in a team environment
  • Thrive in a dynamic environment with tight deadlines and changing priorities
  • Strong attention to detail, time management, and follow through
  • Demonstrate creativity, self-confidence, and flexibility
  • Exercises strong problem-solving skills with the ability to exercise mature judgement
  • Demonstrate ability to learn, apply and communicate business-related concepts and ideas
  • Demonstrate ability to manage ambiguity and apply problem-solving skills
  • Listen effectively
  • Maintain a high degree of integrity and professionalism
  • Keep abreast of change management trends and best practices
  • Participate in presentations to other functional groups within the firm and engage in eminence-building activities within our practice

The Team

As part of Deloitte Consulting LLP, our Human Capital professionals work closely with clients around the world to develop effective and efficient people-centered solutions. Our team helps clients define their talent strategy and align it with their executive business vision using innovative strategic frameworks that enhance HR service delivery models, set the stage for continuously improving operational excellence, and reimagines the HR brand.

Strategic shifts such as new products and services, market expansion, evolving growth strategies, innovative technology, new leadership, or mergers and acquisitions, all impact a company’s most important asset, their people. With these shifts, the need to align corporate culture, structure and talent with business strategy becomes more urgent. Deloitte’s OT practice helps our clients with the critical changes required for success, offering business-oriented and data-driven solutions to drive transformation agendas and achieve high impact, sustainable business results.



  • Completed Bachelor’s degree in related field of study (business, management, human resources, instructional design, education, organizational behavior or psychology), or equivalent experience
  • Minimum 6+ years of professional experience in a change leadership/management environment (communications, training, change readiness assessment, impact analysis, stakeholder management, leadership alignment, etc.) on engagements in a relevant industry or consulting environment
  • Minimum two (2) years of relevant experience on technology implementation projects (SAP, Oracle, PeopleSoft, JD Edwards, Siebel,, Workday, SuccessFactors, custom solutions) in a relevant industry or consulting environment
  • Demonstrated change management experience, building change management strategies, and leading/executing change management activities
  • Experience leading teams, coaching and mentoring team members
  • Demonstrated ability to employ research and analytical thinking
  • Strong attention to detail, time management, and follow through
  • Excellent teamwork and interpersonal skills
  • Ability to adapt and operate effectively in ambiguous or rapidly changing environments
  • Project Management support and Work Plan development experience
  • Ability to work independently and manage multiple assignments
  • Strong oral and written communication skills, including presentation skills
  • Working knowledge and experience of MS Office applications and training development tools (MS Visio, MS PowerPoint, MS Word, MS Excel)
  • Travel up to 10% annually
  • Must be willing to live in, or within a commutable distance to the Gilbert, AZ, Mechanicsburg, PA or Lake Mary, FL delivery center(s) 
  • Limited immigration sponsorship may be available


  • Master’s Degree business, management, human resources, instructional design, education, organizational behavior or psychology
  • Cloud Experience (SAP, Oracle, Workday, etc.)
  • Risk and issue management background
  • Experience with training and communication strategies
  • Strong creative, writing, editing, organizational, and strategic planning skills and a willingness to learn from others
  • Ability and willingness to acquire a U.S. Security Clearance

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 50061


Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.