Senior One Team Ambassador – Los Angeles

Administrative & Support Services | Business Services

Los Angeles, California, United States

Position Summary

Are you a proactive decision-maker with a knack for providing outstanding hospitality services? Do you enjoy working collaboratively with a team, are engaging and comfortable interacting with and supporting a wide range of customers – from staff to Managing Partners? If so, and if you are Through maintaining an understanding of Deloitte’s business in order to optimize and customize the support you provide, passionate about providing an outstanding customer experience, join our team!

Work you’ll do

Ambassadors provide an array of hospitality-related service to our internal professionals at all levels. While maintaining an understanding of Deloitte's business, you will optimize and customize the support you provide by partnering with your team to oversee workflow coordination, facilitate the on-site meetings/events and catering process from beginning to end and generally support the daily work environment by working to creating a more welcoming and effective workplace. Ambassadors bring their various hospitality experience to facilitate all service of those entering Deloitte office space, so it’s important that you have strong skills in communication, critical thinking, time management and teaming with others. 


As an Ambassador at Deloitte, your responsibilities will include:


  • Serving as primary customer support, assisting or facilitating requests which may include: workspace/meeting space reservations, meeting troubleshooting/prep questions, facility/housekeeping issues, administrative services (e.g. printing, work processing) and other office services/daily in-office support needs
  • Supporting day-of execution for meetings and events including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
  • Managing and controlling the team mailbox/hotline/walk-up - Assessing requests, providing triage, securing all necessary details, negotiating deadlines, and partnering with team members and vendors throughout the life-cycle of the request to ensure its successful execution
  • Placing catering orders for requested meetings and events and managing the One Team calendar to keep the team updated on vendor arrival times/meeting request times to ensure a seamless experience; working directly with vendors to ensure confirmations/receipts are received for all orders. 
  • Ensures excellent working knowledge of department services, catering services, menu planning (including current food trends, food allergies, and dietary practices), vendor capabilities, key office daily meetings and events, leadership and key groups
  • Maintains excellent knowledge of office space (with focus on meeting/event space for catering), and building and Deloitte protocols, policies and procedures
  • Allocating incurred catering expenses by keeping a detailed log of meeting information and vendor receipts. 
  • Adding value through skills such as critical thinking and anticipating needs with purpose to enhance the overall customer experience
  • Ensuring an excellent working knowledge of service offerings, office space, key office daily meetings and events, leadership and key groups, local amenities, and building and Deloitte protocols and procedures
  • Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a “best in class” experience
  • Maximizing work and meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs
  • Provide back-up support and other duties as needed

The team

At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.


Qualifications

Required:

  • Minimum of 3 years of related office support experience in a corporate service-oriented environment
  • High School Diploma
  • Excellent communication skills
  • Strong technical skills, including proficiency in Microsoft Office
  • Strong written and verbal communication/interpersonal skills
  • Excellent critical thinking, decision-making, and conflict resolution skills
  • Effective problem-solving and negotiation skills
  • Ability to be cross-trained in other office support service areas for back-up support and assume additional responsibilities/projects when necessary and as appropriate
  • Ability to work occasional overtime
  • Confident, professional presence, and positive demeanor
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Associate/bachelor’s degree
  • Advanced experience in Microsoft Office applications
  • Hospitality/corporate background with focus on project coordination

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 117932

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