Senior Manager, Performance Management

Human Resources | Talent Ops - Core Talent Services
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Position Summary

Senior Manager, Performance Management Business Lead

The Performance Management (PM) team is responsible for advising and assisting business leaders with the management of their practice through performance. PM manages and delivers the execution of all PM processes, which enable professionals to develop their strengths and enhance their career experience, to Deloitte Professionals below the PPMD level across the following businesses: Audit & Assurance, Consulting, Enabling Areas, Government & Public Services (GPS), Risk & Financial Advisory, and Tax.

Work You’ll Do

The Performance Management (PM) Lead provides leadership and oversight for all PM activities in support of the business. This includes leading the business specific PM team and consistently and effectively delivering on the PM lifecycle, including all Reinventing Performance Management (RPM) components. The PM Lead is responsible for managing relationships with the Lead Talent Director (LTD), Chief Talent Officer (CTO), Business Leaders (BLs), Lead Business Advisors (LBAs) and Talent Business Advisors (TBAs) to provide exceptional client service to their respective business. The PM Lead will also collaborate with Talent and business leadership to set the annual PM strategy.

Roles and Responsibilities

Client Management:

  • Leads all aspects of the PM lifecycle aligned to business priorities as directed by the LTD, CTO, and BLs
  • Brings knowledge of firm wide and industry performance trends to drive discussions and influence strategy, collaborating with the designated business RPM Governance Board (RGB) member
  • Advises Talent and BLs on change management and communications and provides thought leadership Partners with LTD and CTO to advise on PM decisions impacting the business, including integration of business/Talent priorities into performance management processes (e.g., diversity, equity, and inclusion, well-being, etc.)
  • Develops and manages strong teaming relationships with LBAs and Talent leads for Talent Relations, Resource Management, Learning and Development, and Recruiting, etc.

Team Management:

  • Leads the PM team comprised of PM Managers, PM Specialists and PM Analysts to ensure exceptional delivery of the PM lifecycle
  • Participates in cross-business PM Leads meetings to provide insights from the perspective of their aligned business
  • Strategizes with other business PM Leads to identify trends and drive process excellence initiatives in partnership with the overall PM Leader for US or USI
  • Manages spending budgets for travel for the PM team and identifies supplemental support, as needed
  • Establishes work plans for all PM processes and delegates work to team members for execution
  • Reviews progress of all work plans and determines success and opportunities for efficiencies and enhancements
  • Builds team capabilities in analytics, process execution, communications, and coaching
  • Fosters a strong team environment focused on well-being and excellent client delivery
  • Tracks and monitors delivery against set SLAs and metrics targets
  • Manages headcount and alignment of team members to clients (BA/BL/population), engaging in feedback collection from TBA/BL periodically

Process Execution and Management:

  • Owns the execution of the PM lifecycle for their respective business
  • Provides counsel, insights, and guidance to LTD and CTO on the status of the PM lifecycle
  • Sponsors the design and execution of a cross-business PM process (Interns, Reporting, etc.)
  • Drives the business understanding of the linkage between PM processes and the compensation strategy
  • Collaborates with Compensation COE/lead, LTD and LBAs to set peer groups and share performance data to enable compensation decisions
  • Partners with the US or USI leadership to identify process efficiencies and provide solutions throughout the PM lifecycle

Training and Skills Development:

  • Advises PM team members (TMs) on professional development opportunities
  • Identifies team wide skills gaps and proposes solutions to bridge the gap
  • Manages trainings and PM TM’s progress in priority areas - analytics, advising and coaching clients, strategic thinking, communications etc.
  • Partners with Learning and Development on identifying PM training needs for the organization, as needed

The Team

The mission of Talent Services (TS) improves efficiencies and operational excellence, delivers strategic and transactional services, institutionalizes operational efficiencies and quality, and enhances ability to scale and reduce cost structure. Talent Services focus on delivery of both strategic and transactional services, either directly for the businesses, in support of the Talent Business Advisors, or for Deloitte’s global performance management process.


Education & Experience:

  • Bachelor’s degree, 10+ years of Human Resource Management or related experience
  • Prior experience leading a team

Required Technical Skills:

  • Maintains active communication and collaboration across the business, assembles key stakeholders in decision making processes
  • Applies process improvement and change management skills
  • Demonstrates project and program management skills, flexibility and learning agility
  • Manages multiple complex projects and competing priorities in a virtual environment (clients and team members)
  • Identifies and manages problems/issues and develops solutions
  • Identifies and resolves issues effectively and appropriately
  • Manages confidential information according to Deloitte Administrative Policy Release (APR) guidelines
  • Demonstrates proficiency in Microsoft Excel and Microsoft PowerPoint

Licenses, Certifications, and Other Requirements:

  • Professional certification (PHR or SPHR as appropriate) preferred
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,575 to $192,590.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 109337


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