Senior Manager - CBO/OT - Payments

Management Consulting | Core Business Operations
Same job available in 10 locations

Position Summary

Senior Manager, Operations Transformation, Financial Services Industry

 PRACTICE OVERVIEW

Offering – What we do

Operations Transformation practitioners serve as trusted advisors to our clients, combining strategic thinking with deep industry knowledge to solve complex business problems in a team-based environment. We architect operating models and processes that enable growth, optimize capital, and maximize operational efficiency.

Industry – Who we serve

Deloitte’s Financial Services Industry consulting practice is the largest in the world, serving over 90% of Fortune 500 banking, insurance, securities, investment management, and real estate companies.

YOUR ROLE

Candidate profile

The ideal candidate will have a genuine passion for driving strategic transformation in the financial services industry combined with relationship-building, leadership, and communication skills. The ability to bring together stakeholders and persuade senior clients to act is essential.

Your role

You will lead and deliver small engagements, or components of large, complex engagements for financial services clients. Typical engagements include process improvement, operating model design, competitor benchmarking, cost transformation, customer and product innovation, and growth strategy development. Using a combination of direct management and hands-on delivery, you will craft solutions for clients, guide and oversee the quality of your team’s deliverables and recommendations and manage day-to-day stakeholder relationships. Managers will contribute to Deloitte’s thought leadership, play a significant role in business development activities, and own responsibility for the development of junior staff.

Required qualifications

  • 6+ years of strategy and/or operations transformation experience at a top-tier consulting firm OR a financial services institution
  • Experience leading smaller engagements or components of large, complex strategy and/or operations transformation engagements
  • Experience identifying client business issues, owning responsibility for the quality of deliverables, managing stakeholder relationships, and developing persuasive recommendations
  • Track record of collaborating with financial services industry senior executives, and comfort delivering presentations to management
  • Track record of building strong client relationships at large organizations, and identifying potential opportunities for business development
  • Experience developing and presenting proposal responses
  • Exceptional quantitative and qualitative problem-solving skills, with high capacity for solving business problems with incomplete information
  • Ability to communicate complex ideas effectively, both verbally and in writing (e.g., MS PowerPoint)
  • Eagerness to mentor junior staff
  • Bachelor’s degree
  • Willingness to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Preferred skills

  • Advanced degree (e.g., MBA, PhD)
  • Subject matter expertise in a financial services sub-area like Retail Banking, Commercial Banking, Transaction Banking, Wholesale Banking, Cards & Payments, Wealth Management, Investment Management, Real Estate, Private Equity, Capital Markets, Insurance Products, Underwriting, Claims, Policy Administration, or Distribution
  • Experience with financial services sector technology platforms and digital innovation

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 52073

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