Senior Manager CBO Health Care CIS/EIS

Management Consulting | Core Business Operations

Dallas, Texas, United States

Position Summary

Health Care: Digital Health Plan, Senior Manager

Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Digital Health Plans Technology Senior Manager, you help clients set-up, manage, and operate their most complex projects, define functional requirements for technology solutions, and design and derive transformative approaches for technology systems.

Work you’ll do

A Senior Manager at Deloitte will manage and deliver components of client engagements that identify, design, and implement technology solutions to solve our client’s most complex business challenges. A Senior Manager at Deloitte is expected to contribute to the firm's growth and development in a variety of ways, including:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • Practice Development & Eminence: Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
  • Educate clients on the latest technology trends and implications for their business
  • Design actionable strategies and roadmaps that clients can utilize to deliver business value
  • Develop financial models depicting both the financial obligation and future value of future technology implementations
  • Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
  • Formulate planning, budgeting, forecasting and reporting strategies.
  • Manage full life cycle implementations.
  • Develop statements of work and/or client proposals.
  • Identify business opportunities to increase usability and profitability
  • Interact with program leadership, governance, and change enablement teams.
  • Develop and manage vendor relationships
  • Design and facilitate client workshops
  • Manage resources and budget on client projects

 
The Team
Digital Health Plans
Health Plans face a number of unique environmental pressures that affect the way they will conduct business today and in the future - among them a need for increased privacy and security, an intense focus on risk management, access to capital, efforts to consolidate and streamline IT functions, the launch of new consumer-driven business models, managing chronic diseases through medical management practices, maximizing e-business-driven platforms, implementing health plan-specific customer relationship management tools and complying with increasing financial and transactional legislation. Our healthcare professionals can help clients address these and other challenges in today's complex health care environment.

Senior Managers in the Digital Health Plans practice are required to have:

  • Bachelor’s degree from accredited university
  • Minimum of 10+ years of professional experience in the health care industry (Provider and/or Plans sectors)
  • Experience working with operations including project implementation and/or operations management
  • Demonstrates consistent career progression with increasing levels of responsibility
  • Performed above expectations in previous professional roles
  • Competent in Microsoft suite of Business Software, specifically Excel and PowerPoint
  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sector you serve
  • 10+ years of experience in the design, development or implementation phases (business or technical) for Health Plan/Payer applications. Experience in one of the following Core Administrative and/or Pharmacy Benefit Management functional domains is preferred:
    Claims intake / pre-processing
    Claims pricing and benefits processing
    Clinical / medical management
    Provider and Network
    Analytics and Business Intelligence – downstream
  • Knowledge of HealthEdge or Oracle Health Insurance (OHI) is preferred
  • Candidates should have strong Health Plan operational, functional and systems knowledge
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now, or at any time in the future


    In addition, successful Senior Managers will have the following preferred background:
    Familiarity with Health Plan/Payer policies and mandates
    • Experience with MVC patterns
    • Experience with common OO design patterns
    • Testing, including all phases: System, Integration, and Performance Testing and ensuring traceability
    • Exposure to TOGAF, NEIM (or other architecture framework)
    • Experience with Middleware and/or SOA based implementations.
    • Experience planning, tracking and delivering projects using Microsoft Project and documenting processes in Microsoft Visio
    • Strong presentation and facilitation skills including development and delivery of Microsoft PowerPoint presentations
    • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
    • Experience with cloud solutions on Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform
    • Experience working in a collaborative environment
    • Experience leading work planning, monitoring, and reporting
    • Experience conducting interviews and documenting requirements
    • Experience leading design sessions and defining future state processes
    • Ability to work independently and manage multiple assignments
    • Strong oral and written communication skills

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 110700

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