Senior Manager, Business Systems Management

Information Technology | DAS
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Position Summary

Primary Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte’s Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you’ll do
The Product Owner is the member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team. Take a significant role in quality control and is the only team member empowered to accept stories as done. Has significant relationships and responsibilities outside the local team, including working with Product Management, who is responsible for the Program Backlog, to prepare for the Program Increment (PI) Planning meeting.

Responsibilities:

  • You will work with clients to define and document requirements for a named set of custom developed or vendor software products, as well as document requirements, Epics, user stories, acceptance criteria, feature description decks, user guides, process flows, wireframes, and newsletters.
  • You will have the opportunity to conduct Design Thinking sessions to gain insights into end user and customer needs.
  • You will lead the product backlog for a product and partner with the Engagement Manager to prioritize requirements, define lead scope and sprints for a project.
  • You will lead other BSA’s and ensure consistent processes are placed in multiple workstreams of products.
  • You will provide operational support to practitioners and firm clients.
  • You will possess overall understanding of appropriate business processes and workflows.
  • You will engage business owners and other ITS resources to respond to requests for new applications and/or enhancements and collaborate with the Engagement Manager to create and present the appropriate project on-boarding processes and materials.
  • You will lead all Testing and QA activities within the project lifecycle, to include leading off-shore QA resources to develop and execute Test Plans, Test Scripts and all other work and activities related to Quality Assurance of the Products.
  • You will partner with the Engagement Manager and clients to plan and execute User Acceptance Testing.

The team
Information Technology Services (ITS) helps power Deloitte’s success. ITS drives Deloitte, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services including:

  • Security, risk & compliance
  • Technology support
  • Infrastructure
  • Applications
  • Relationship management
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications

Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Qualifications

  • Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.
  • 10+ years of experience working in supporting multiple software projects in various IT roles.
  • 5+ years of Product Owner, Business Analyst or System Analysis experience.
  • 5+ years of Quality Assurance experience, with demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives. Experience with test plan creation, automated test scripting, and load/stress testing.
  • In-depth knowledge of software development lifecycles including Agile development and testing.
  • Excellent written and verbal communications, organization, analytical, planning and leadership skills.
  • Strong management, communication, technical and remote collaboration skills.
  • Excellent team collaboration skills, to include experience in dealing with multiple projects and multi-functional teams, and ability to coordinate across teams in a large matrix organization environment.
  • Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).
  • Audit Domain experience.
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Limited Immigration sponsorship may be available

Preferred Qualifications:

  • Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.
  • Familiarity with SharePoint, MS Project, TFS/VSTS, Automated QA and wire-framing or visualization tools is a plus.

For individuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $115,030 to $211,850. 

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 106264

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