Senior Manager-A&A – Regulatory Matters and Operations Infrastructure Lead

Human Resources | Learning & Development
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Position Summary

Learning and Development Senior Manager – Audit & Assurance Learning – Regulatory Matters and Operations Infrastructure Lead

At Deloitte, the chief purpose of the Development Center of Excellence is to bring out the best of every person and the best of every team, so that we can deliver the best of our Firm to our clients. The Audit & Assurance Learning Team is experiencing high growth and we are looking for a continuous improvement-minded Learning and Development operations leader who is passionate about enabling processes and solutions that elevate the learner experience!

Work you’ll do

You will be in a leadership role on the Operations Team for Audit & Assurance Learning. In this role, you will lead all regulatory matters related to implementation and monitoring of our system of quality management and oversee internal activities such as team finances and learning infrastructure enhancements that enable the business priorities of the Audit & Assurance business. Reporting to Audit & Assurance Learning and Development leadership, your responsibilities may include:

  • Fostering a high-performance culture in a virtual environment by developing people through advocacy, coaching, mentoring, and training
  • Operating as Audit & Assurance Learning’s system of quality management leader by engaging directly with senior Audit & Assurance Quality/Internal Monitoring leaders and senior Audit & Assurance Learning leaders to implement, monitor, assess and improve learning’s system of quality management and respond directly to all regulatory inquiries from internal and external governing bodies
  • Maintaining all system of quality management compliance documentation and Quality Assurance Platform (QAP) responses for Audit & Assurance Learning, identifying and implementing response improvements to maintain quality expectations
  • Managing learning documentation standards, file maintenance policy, and Content Management System (CMS) processes in alignment with Audit & Assurance Learning’s system of quality management
  • Planning the annual Audit & Assurance Learning budget, directing period financial analysis and reporting, and managing vendor procurement processes for Audit & Assurance Learning
  • Providing centralized direction and oversight of the learning strategy across Audit & Assurance Learning’s Operations Team as a strategic partner to evaluate, identify, implement, innovate and track operational improvements in infrastructure that support advancement of the learner experience and enable A&A’s strategic vision
  • Leading operational analytics and driving measurement strategy across the Audit & Assurance Learning’s Operations Team

The successful candidate will possess:

  • Outstanding interpersonal skills that build relationships at all levels in the organization with the ability to influence, collaborate, and build consensus
  • Ability to work autonomously and effectively in a fast-paced, complex, multi-tasking virtual professional services environment
  • Ability to clearly communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant to the audience
  • Established record for taking a consultative approach to designing and delivering innovative solutions with measurable business results
  • Significant end-to-end project/program management experience in successfully conceptualizing, planning, managing, implementing, and monitoring multiple concurrent and complex work streams
  • Strong strategic, critical and systematic thinking to identify interdependencies between issues, data, and outcomes with clear understanding of how moving pieces come together to build the big picture
  • Ability to analyze and synthesize both quantitative and qualitative data from multiple sources to identify trends, develop data-driven insights and present compelling recommendations
  • Close attention to details along with the ability to adjust focus smoothly between details and the big picture

The team

Professionals in Internal Services work in a wide range of careers—accounting, tax, in-house counsel, brand, design, HR, IT, technology development, and more—but we share a common purpose. We help Deloitte deliver measurable, lasting results for our internal stakeholders and make an impact that matters. You’ll be working on the Audit & Assurance Learning and Development Team, within the Development Center of Excellence. Development at Deloitte is not just about education – development is a vital part of Deloitte’s leadership culture. The mission of the Audit & Assurance Learning and Development Team is to create a modern learning and development experience that provides professionals with skills and capabilities needed to perform high-quality audit and assurance services, execute on the Audit & Assurance strategy, and develop themselves for the evolving needs of the business in the future.



  • Bachelor’s Degree; Minimum 10 years of related experience
  • Minimum 3 years of experience working in a regulatory environment
  • Minimum 3 years of experience managing budgets and financial processes
  • Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Strong command of Microsoft Office skills and ability to produce deliverables that carry a “stamp of excellence”:
    • In Excel, aggregate data, conduct complex analysis and display results visually
    • In PowerPoint, translate data into insights and tell a logically structured, succinct, and compelling story tailored to your audience; convey clear and easily actionable recommendations
    • In Word, create clear, concise communications with a user-friendly layout conducive to cognition
  • Limited immigration sponsorship may be available


  • MBA or other advanced degree in finance, accounting, human resources, education or related field
  • Prior audit or professional services experience
  • Prior experience establishing, leading and monitoring quality management system for learning or other internal services area
  • Prior experience leading and delivering strategic learning, communications and change management strategies
  • Prior experience working in a leadership role of a learning and development or talent management organization
  • Prior experience working with data analytics software such as Tableau, Power BI, OneModel, etc.
  • Six sigma and/or PMI certifications

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $115,030 to $236,215.



Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 125511


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