Deloitte US

Senior Hospitality + Operations Ambassador

(Part of Deloitte Services internal operations team)

Are you ready to step into a role that’s as dynamic and multifaceted as you are? We’re looking for a highly motivated and enthusiastic professional to join us as a Senior Hospitality and operations Ambassador. This is your chance to shine in a position crucial to our multi-office operations and team success. We want to hear from you if you’re passionate about creating exceptional workplace experiences and leading with excellence!

Work you’ll do

Working directly with Deloitte professionals, the senior hospitality and operations Relationship Ambassador will wear multiple hats, ensuring the smooth operation of One Team services. Whether you are the sole on-site support or overseeing daily operations with other team members, your role is crucial in maintaining a high standard of service.

As a Sr. Hospitality & Operations Ambassador at Deloitte, your responsibilities will include:

• Managing and fostering relationships with customers, teams, vendors, and other key stakeholders through effective communications, collaboration, and engagement to deliver a “best in class” experience
• Overseeing the daily operations of multiple facilities to ensure a seamless and efficient work environment, including managing facility-related issues, housekeeping, and maintenance.
• Serving as primary customer support, assisting or facilitating requests, which may include facility/housekeeping issues, kitchen/pantry management, A/V troubleshooting, and other office services/daily in-office support needs
• Supporting day-of execution for meetings and events, including coordination with team/vendors, last-minute logistical needs, ensuring effective set-up/execution of an event, and providing course correcting instructions/directions when needed
• Maximizing work and meeting space utilization by supporting the reservation and meeting space management process, working with customers and the team to effectively use office space, including addressing space conflicts and negotiating space needs

The team

The internal operations team at Deloitte provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and various other office operations and facility management services. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric “experience” for our Deloitte professionals, clients, and guests.

Qualifications

Required:

• Minimum of 3 years of related hospitality or office support experience in a corporate, hospitality, service-oriented, or customer-centric environment
• Minimum high-school diploma required
• Ability to work on-site in multiple DFW metroplex locations
• Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Preferred:

• Associate/bachelor’s degree
• Hospitality/corporate background with a focus on operations
• Strong technical skills, including proficiency in Microsoft Office applications
• Ability to work occasional overtime
• Ability to lift to 25 pounds

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htm

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