Position Summary

About the team

Our firm is investing in new ways to deliver value to our clients, bringing IP to the market through the use of assets. The Assets & Hybrid Business Ventures offering was established to surface, build, incubate, scale, and maintain new, world-class technology-based assets, solutions and hybrid businesses focused on improving the customer experience. The Digital Contact Center is one of our high-priority portfolios of such assets. Through our deep experience implementing contact and service centers globally, we’ve built a wealth of technical prowess, strategic vision, and industry insights. We are drawing on these strengths to build a suite of repeatably deployable Amazon and Salesforce-based solutions across a variety of industries. These assets will help us provide even faster time to value and reduced risk throughout our clients’ transformation journeys.

Work You’ll Do:

An AWS Lead in our Assets & Hybrid Business Ventures offering will design & develop products, accelerators, and proofs of concept across our strategic investments, that can be leveraged by multiple clients based on a roadmap that aligns with Deloitte’s business strategy, market demand, competitive intelligence and most importantly the common needs of our clients. A successful candidate will be able to communicate well with the product stakeholders who will have varying levels of technical abilities, and able to work within teams or independently within a fast paced, dynamic environment.

What You'll Bring to the Table

Qualifications

Required:

  • Deep and relevant contact center industry experience
  • Experience developing solutions using Amazon Connect, Pinpoint, Lex, Lambda, Cloudfront, Cloudwatch and other AWS Machine Learning services
  • Experience and expertise building integrations across SSO /  AD, CRM, Case management, WFM and other related contact center solutions
  • Experience with software development using one or more development or scripting languages (e.g. Java,  Python, Node.js, PowerShell, c#)
  • Experience using and leveraging APIs
  • Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps
  • Self-starter with deep hands-on work experience with production implementations on public cloud providers within large enterprises

Preferred:

  • 5+ years of overall experience, to include a minimum of 2+ years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • 2+ years project experience architecting, building, and supporting cloud-based solutions on AWS
  • Bachelor's Degree in Computer Science, Engineering or equivalent work experience
  • Applicable cloud certification within AWS
  • Experience building Conversational AI solutions leveraged within IVRs
  • Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable)
  • Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps
  • Demonstrated skills in leadership, communication, coaching, analysis, troubleshooting and problem solving
  • Experienced, persuasive and effective presenter, both written and verbal.
  • Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 22299

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