Senior Communications Consultant

Human Capital Consulting | DC Human Capital
Same job available in 3 locations

Position Summary

Are you an experienced, passionate pioneer in communication, transformation, and technology? A solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).

At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective services with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL, and Gilbert, AZ.

Deloitte Consulting’s Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients’ organizational results and impact by focusing on challenges at the intersection of business and people.

Interested? Learn more below:

Work you’ll do
As a Communications Senior Solution Specialist in the Organization Transformation practice of Deloitte’s USDC Human Capital team, you will perform the following job responsibilities:

  • Align and support our core RICCE values (Respect, Inclusion, Community, Commitment, and Excellence)
  • Develop and support communication plans and approaches for commercial and government clients
  • Ensure plans and approaches are accurate, align with industry standards, and incorporate Deloitte’s best practices
  • Structure and conduct interviews and other fact-finding research efforts and synthesize findings into key points
  • Manage communications workstreams and teams from initial client meetings through development, review, revision, production, distribution, and evaluation
  • Identify and recommend creative ideas that deliver on strategic goals
  • Execute a variety of communications campaigns, including awareness, branding, launch, social, and more
  • Create a broad range of communication materials for a variety of audiences across multiple communication channels, including print, digital, multimedia, social networks, and web
  • Develop a variety of engaging, well-designed communications materials, including emails, infographics, podcasts, video scripts, responsive email templates, social media posts, website wireframes, and other digital/multimedia deliverables
  • Work with designers to develop graphic identities and approaches
  • Proofread/edit communications deliverables and provide quality control
  • Monitor communication plan, analyze key metrics, and optimize for continued campaign improvement
  • Balance multiple assignments and schedule workload to meet established deadlines
  • Manage client relationships and facilitate client sessions, workshops, and interviews
  • Develop project workplans and timelines, document assumptions and dependencies, identify risks, suggest mitigation strategies, and manage workplans to execution
  • Experience leading teams, coaching, and mentoring team members
  • Work well with others in a team environment
  • Thrive in a dynamic environment with tight deadlines and changing priorities
  • Pay strong attention to detail, time management, and follow through
  • Demonstrate creativity, self-confidence, and flexibility
  • Exercises strong problem-solving skills with the ability to exercise mature judgement
  • Demonstrate ability to learn, apply, and communicate business-related concepts and ideas
  • Demonstrate ability to manage ambiguity and apply problem-solving skills
  • Listen effectively and pay attention to detail
  • Maintain a high degree of integrity and professionalism
  • Keep abreast of communication trends
  • Participate in presentations to other functional groups within the firm and engage in eminence-building activities within Human Capital

The team

From our Center, we work collaboratively with our consulting counterparts to design, develop, and build solutions to help clients reimagine, reshape, and rewire the competitive fabric of entire industries. Our Center is home to a multitude of specialists ranging from systems designers, architects, and integrators, to creative digital experts and Human Capital professionals. We have a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation, and developing knowledge with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.

Qualifications

Required:

  • Bachelor's degree in Communications, Journalism, English, Marketing, or other related field
  • 6+ years of related professional experience in communications, change management or other related fields
  • Excellent interpersonal, verbal, and written communications skills
  • Ability to think creatively and conceptually, with a passion for storytelling
  • Strong creative, writing, editing, organizational, and strategic planning skills and a willingness to learn from others
  • Experience with change management and communication strategies
  • Experience in the consulting or advisory fields
  • Ability to work independently and manage multiple assignments
  • Demonstrated ability to employ research and analytical thinking
  • Project management and workplan development experience
  • Presentation experience and understanding of digital, print, and video communication channels
  • Demonstrated capabilities in teamwork and leadership
  • Proficiency in Microsoft Suite (Word, Excel, and PowerPoint)
  • Willingness to travel up to 10%
  • Must be willing to live in or within a commutable distance to the Gilbert, AZ, Mechanicsburg, PA, or Lake Mary, FL delivery center(s)


Preferred:

  • Master’s Degree in Communications, Journalism, English, Marketing, or related field
  • Experience with social marketing and mobile communications campaigns
  • Experience with video development tools (Vyond, Videoscribe, Adobe Premiere)
  • Experience with audio development tools (Audacity, Adobe Audition)
  • Experience with design tools (Adobe Illustrator, Adobe Photoshop, Adobe InDesign)
  • Experience with Google Suite
  • Ability and willingness to acquire U.S. Security Clearance preferred, but not required

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 49520

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