Senior Business Program Specialist

Advertising, Marketing & Commerce | Business Services
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Position Summary

Senior Business Program Specialist

The Team

Our team, in partnership with our Business Services stakeholders, IT partners, and technology vendors, supports the design, configuration, and implementation of technology solutions to enhance the office and workplace experience, optimize productivity and create value for the Firm. We are seeking a highly motivated and seasoned office and workplace technology professional to help design, implement, and monitor these solutions as part of our multi-year transformation roadmap to support office and workplace operations, administrative services, meetings, events services, and facilities management needs.

As a team we:

  • Formulate and execute Deloitte's Workplace Experience digital strategies for 100,000+ practitioners.
  • Set and execute the vision for a modern digital enterprise
  • Ensure business leaders' goals and objectives are met in decisions that go into a technology project
  • Spearhead the technology enablement of GreenDot strategies

Work you'll do

As the Senior Digital Enablement Specialist, you will be:

  • Contributing towards defining, delivering, and managing the lifecycle of Business Services Digital solutions
  • Representing the “voice of the business”; invest significant time with current and potential stakeholders to understand their needs
  • Eliciting, analyzing, documenting, helping to prioritize, and managing requirements from multiple stakeholders
  • Liaising between the Deloitte Technology, Cyber, Technology Controls, and business and product teams to ensure all required controls are built into and around the platform
  • Organizing and participating in testing new releases of the platform and summarizing the results with your insights
  • Supporting the development of the product resources, such as guides, learning materials and demonstrations that support the platform
  • Gathering feedback and input from users of the platform and translating this input back into requirements
  • Preparing presentations to communicate ideas, gain stakeholder approvals, and report project status
  • Work in cross-functional environments with professionals across Deloitte and various geographic locations

More specific

Senior Digital Enablement Specialists assist the product teams by supporting the product strategy and direction, roadmap planning, requirements definition and product roll-out of Business Services and Digital Products and Solutions. This exciting and challenging role invites you to drive quality as part of the software development lifecycle (SDLC), collaborate with stakeholder groups, ideate on ways to creatively solve problems and escalate issues as necessary to project leadership. You will also work with the existing Product Owners to support the overall objectives of the Business Services and OSI Digital Products and Solutions team. You will gain exposure to other facets of the firm such as innovation, national office, and technology, providing many network growth opportunities. Additionally, you will participate in various special projects, studies, and related activities regarding business operations, technology, and general program management duties.

What You'll Need

  • Bachelor's degree
  • 2+ years of technology consulting or other relevant industry experience
  • Self-starter with curiosity and desire to dig into, and understand details
  • Ability to effectively and thoughtfully communicate to a wide range of stakeholders (verbal and written)
  • Ability to proactively anticipate problems and identify opportunities, alternate approaches, and creative solutions
  • Participate in / facilitate discussions to discover solutions, as well as capturing and transforming business and technology requirements into high-quality User Stories and Acceptance criteria
  • Ability to manage work on multiple projects, effective time management skills
  • Experience working in an Agile environment
  • Savvy about the professional services industry and technology, and effectively interacts with/influences business leaders
  • Experience with Product Support and Testing methodologies.
  • Awareness of current technology capabilities, trends, and innovation opportunities
  • Strong personal leadership and communication abilities – while empowering others to grow and deliver results
  • Problem solving skills and consultative approach with an ability to collaborate with team members on best practices
  • Proven stakeholder management and relationship-building skills
  • The ability to work independently or within small teams focused on specific work streams of larger projects
  • Proficient with Microsoft Office technology (e.g., PowerPoint, Excel, OneNote, Word, Teams)
  • Knowledge of the professional services industry is preferred

Nice to Have

  • Deep expertise in at least one PM area: schedule, risk, performance reporting, requirements development, or portfolio management
  • Program and project management experience with internal clients
  • Experience assisting clients deliver key programs
  • Experience with SharePoint or ServiceNow and digital reporting technologies
  • PMP or similar certification
  • Experience with digital strategy/technology
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 110920

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