Senior Business Center Coordinator

Administrative & Support Services | Business Services
Same job available in 6 locations

Los Angeles, California, United States

Portland, Oregon, United States

Sacramento, California, United States

San Diego, California, United States

San Jose, California, United States

Seattle, Washington, United States

Position Summary

Job Summary:

The Senior Business Center Coordinator serves as the first point of contact in an internal virtual business center environment. Providing superior customer service and utilizing various communication platforms (e.g., Instant Messenger(IM), Outlook email, call center phone system, etc.), you are responsible for ensuring successful workflow coordination of projects through scheduling resources, understanding internal client needs, and negotiating deadlines throughout the life cycle of a project. As an ABC coordinator you are also responsible for, and dependent on, effective teamwork for fostering a positive and collaborative work environment while effectively leveraging resources without compromising quality. 

Duties and Responsibilities:

  • Effectively coordinate and monitor projects using an online application such as ServiceNow and Sharepoint:
    • Assess project requests, confirming that all necessary information is provided and accurate for the successful completion of the project. Ensure that requests align with firm policies and brand standards. Contact internal client if additional information is required before routing to production.
    • Estimate time required to complete each request. Manage internal client expectations, negotiating deadlines when necessary.
    • Assign resources to projects based on skills and availability. Prioritize projects based on due dates and time estimates.
    • Ensure internal client requirements are clear. Review project specifications and internal client expectations with ABC leadership and/or assigned Administrative Business Center professionals as necessary.
    • Monitor deadlines and ensure timely delivery of projects.
    • Coordinate final production with external print vendor or appropriate alternative.
    • Manage the transfer of documents to external print vendor for delivery of final products.
    • Provide re-directs for projects and inquires supported by other teams.
  • Build relationships using various communication mediums, with internal clients in all businesses at all levels, to ensure effective delivery of services.
  • Serve as a point of contact for internal clients regarding process, work requests, scheduling, and issue resolution.
  • Work closely and collaboratively with colleagues and other teams in a virtual environment.
  • Provide superior customer service using call center technology to answer phones, Instant messenger (IM), and email.
  • Perform other job-related duties as assigned.

Requirements:

  • Degree preferred.
  • A minimum of 3 years experience in coordination or production management required, with a successful record in delivery and client satisfaction.
  • Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines.
  • Intermediate knowledge of Microsoft Office Suite applications; experience using tracking systems and database management a plus.
  • Experience and judgment to anticipate and address potential problems or questions regarding projects.
  • Highly organized with the ability to effectively prioritize multiple tasks.
  • Successfully work independently with minimal day-to-day supervision, in addition to working in a team environment to significantly contribute to the overall success of the team.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills, with the ability to build credibility and collaborate with firm personnel at all levels.
  • Experience communicating in a virtual environment utilizing workflow systems, Instant Messenger (IM), email, and phone.
  • Detail oriented with excellent follow-through skills.
  • Positive, professional attitude and presence.
  • Ability to communicate professionally during demanding situations, maintaining composure and resolving problems effectively and positively.
  • Flexibility to work overtime as required on both weeknights and weekends.
  • Corporate brand knowledge a plus.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 116181

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