Senior Administrative Assistant - NYC

Administrative & Support Services | Business Services

New York, New York, United States

Position Summary

The Senior Administrative Assistant provides administrative support services for five or more Partners, Principals, and Managing Directors (PPMDs) from various businesses within Deloitte. This position requires excellent customer service skills, a high degree of self-confidence and professional presence, a high level of discretion and diplomacy, the ability to understand and adapt to client business needs, excellent time and project management skills, and flexibility to work overtime as required.  This position works within a hybrid workplace model requiring a blend of working remote and providing in-office support. 

Expected administrative activities include time and expense management, calendar management, travel arrangements, project and meeting coordination, research, and coverage for other team members as needed. 

Your Responsibilities (not limited to the following):

  • Deliver exceptional administrative support and customer service for internal PPMD clients; adapt methods and behaviors to effectively engage and accommodate client styles and preferences, including in-person engagement and onsite support as needed.
  • Provide Outlook email and calendar support on behalf of PPMDs. Monitor and respond to email based on PPMDs’ preferences and communication style. Coordinate and schedule meetings, including identifying and resolving scheduling conflicts.
  • Proactively manage PPMDs’ domestic and international travel needs in accordance with firm policy, understanding client travel needs and preferences.
  • Manage time and expense activities to proactively research, enter and submit on behalf of PPMDs.
  • Compose and edit documents and collaborate with appropriate business services teams as needed to format, edit, proofread, and coordinate printing for presentations, proposals, and other client deliverables according to Deloitte brand standards.
  • Accurately and proactively assess requirements for each project/request. Always communicate effectively with requestors and service providers, addressing questions or issues promptly and professionally.
  • Coordinate work with other local and national resource teams virtually and in person. Develop an understanding of Deloitte’s network of business support services in order to delegate work requests and partner with other local and national teams as appropriate to deliver work efficiently.
  • Build positive and productive relationships with PPMDs and engagement teams, administrative leaders and peers, and Deloitte professionals in all businesses at all levels.
  • On a regular basis, manage sensitive and confidential information appropriately and with a high level of discretion.

Qualifications: 

  • Experience that demonstrates strong communication and organizational skills, and the ability to work in a team environment.
  • Ability to learn and apply advanced MS Office knowledge, as well as variety of internal custom business applications.
  • Preferred experience supporting executives in a large/matrixed corporate environment, relevant customer service experience, or any relevant educational background.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or any time in the future. 

Required Skills:

  • Exceptional interpersonal skills with the ability to engage and interact in person and virtually with internal and external clients at all levels. Communicates with a positive, “can-do” attitude and professional demeanor at all times.
  • Attentive listener. Able to use tact and diplomacy in all communications.
  • Excellent time management skills with ability to prioritize and effectively multi-task and be flexible in a changing and evolving environment. Detail-oriented and quality conscious. 
  • Superior organizational skills and proactive in anticipating business needs; able to identify and contribute to developing efficient process and workflow methods.
  • Critical and innovative thinker who is able to navigate gray areas, anticipate problems, formulate solutions and act accordingly.
  • Motivated to learn and develop new skills. Able to learn quickly and apply new skills. 

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 109838

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